FootballTicketNet Questions & Answers

Hi Tota, Thanks for your message but i couldnt identify any order connected to Tota, this is the only information you gave us. Being so, i suggest you to email me at clovis@footballticketnet.com with your name and/or email address used to place the order (in case you will not have the order id itself) and i will try again. Without checking the order there is nothing i can do to assist you, sorry. Regards Clovis

Hi Chris, you forgot to inform the math you are talking about. Our site is informing everywhere that due to the nature of the secondary market, these "hard to get" or "sold out" tickets we are offering are usually delivered close to the match day. We are not holding tickets i. E. whenever they are ready to be delivered so they are, it can be weeks before the match but also the usual 1-2 days before the match. Our delivery department is the one updating you with more specific delivery information that will be made available as well on your "customer information area" on the site (instructions will be given once the order will be confirmed). Being so, and without knowing the match you are referring to, it is possible that an order paid 3 months ago for a match, lets say, in few days or weeks, is not yet delivered. In case of any further assistance needed, please kindly email our salessupervisor@footballticketnet.com, thanks.

Hi Chris, you forgot to inform the math you are talking about. Our site is informing everywhere that due to the nature of the secondary market, these "hard to get" or "sold out" tickets we are offering are usually delivered close to the match day. We are not holding tickets i. E. whenever they are ready to be delivered so they are, it can be weeks before the match but also the usual 1-2 days before the match. Our delivery department is the one updating you with more specific delivery information that will be made available as well on your "customer information area" on the site (instructions will be given once the order will be confirmed). Being so, and without knowing the match you are referring to, it is possible that an order paid 3 months ago for a match, lets say, in few days or weeks, is not yet delivered. In case of any further assistance needed, please kindly email our salessupervisor@footballticketnet.com, thanks.

Hi MIles, sorry for my late answer. Yes, thousands of returning customers are the main evidence. We fully guarantee our orders and work 24x7 to give our customers the best customer service of the market. You will find our chat online available 24x7, call center available 7 days a week, our delivery department updating you and following your delivery till making sure you got your tickets. In case of any specific question you can email us directly at salessupervisor@footballticketnet.com or to my personal email clovis@footballticketnet.com.

Hi Laura, thanks for your question. Benfica tickets on our site are indeed e-tickets as you can see in this link - http://www.footballticketnet.com/portuguese-liga-nos/sl-benfica-vs-cf-belenenses

Hello Kerry, thanks for contacting us! Tickets can only be delivered to the city where the match takes place in (2-1 days prior to the match date). They are being delivered to an apartment/hotel address, the customer is staying in 2-1 days prior to the match date.

Hi Christopher, thanks for contacting us. Once the ticket purchase is complete we are not able to refund or trade in the ticket. However, you have several options: You can try to find another person to take the ticket or you can email us at support@footballticketnet.com and if there is sufficient time before the match, we will do our best to find a solution that we can offer you.

Hello Hussain, thanks for contacting us. Here is the link on our website for this match: http://www.footballticketnet.com/spanish-super-cup/real-madrid-vs-fc-barcelona

Hello Julia, thanks for contacting us. As soon as the venue for this match will be published we will update it on our website. Tickets (the same for any other match on our website) will be delivered 2-1 days prior to the match date - only in the city where the match takes place (to an apartment/hotel address the customer will give us he will be staying in 2-1 days prior to the match). Looking at the categories offered for this match as of now If you will buy 2 tickets in any of the categories - seating together in pairs will be guaranteed 100%.

Please contact our sales team in this following link: http://www.footballticketnet.com/contact-us