Formal DressShops.com Questions & Answers

Here’s what consumers have asked with answers from Formal DressShops.com staff and previous consumers.

7 questions answered

14% answered in 1 day

Question:

Where does this company ship from?

Answer:

Hi Susan, We are located and ship from Los Angeles, California.

By FormalDress S., over a year old

Question:

I bought a dresses and i want to return but i am having difficulty getting to your website to get the return label. please i need help asap. thanks I bought a dresses and i want to return but i am having difficulty getting to your website to get the return label. please i need help asap. thanks

Answer:

Hi, it was a pleasure speaking to you earlier and resolving your issue :)

By FormalDress S., over a year old

Question:

I'm needing to exchange my dress for a bigger size,,how do i do this I'm needing to exchange my dress for a bigger size,,how do i do this

Answer:

Hi, Thank you for your order. You can find our contact info on your packing slip. Feel free to email us at info@formaldressshops.com. Thanks

By FormalDress S., over a year old

Question:

How do i send an email to you How do i send an email to you

Answer:

Hi, Thank you for your order. You can find our contact info on your packing slip. Feel free to email us at info@formaldressshops.com. Thanks

By FormalDress S., over a year old

Question:

I received my order of 4 dresses today. all are the same size i've ordered before. 3 of them won't even come close to closing over and 1 is way too big. i am trying to get the info to return them. how do i get that information???? I received my order of 4 dresses today. all are the same size i've ordered before. 3 of them won't even come close to closing over and 1 is way too big. i am trying to get the info to return them. how do i get that information????

Answer:

Hi MaryAnn, Thank you for your order. We did get your direct email. We are closed on weekends, but will get someone to help you asap. We will email you directly. Please note that as stated on our listings the dresses we carry are cut towards teh measurements of the size chart listed on that page. Thanks, Teresa

By FormalDress S., over a year old

Question:

Just received the perfect three piece black suit from you. except it doesn't fit. just want to exchange it for a size bigger. bought thru sears site. how do we handle this? thanks. ps. it is perfect! Just received the perfect three piece black suit from you. except it doesn't fit. just want to exchange it for a size bigger. bought thru sears site. how do we handle this? thanks. ps. it is perfect!

Answer:

Hi Gene, Thank you for your order. Happy you love it :) We will be glad to exchange it for you. Please email our customer service Info@formaldressshops.com and we'll reply with instructions on how to exchange it. Thanks, Teresa

By FormalDress S., over a year old

Question:

I love a dress on the sears.com website that says it comes in women's sizes medium, large and extra large. to me, extra large equates to at least a size 14-16 and yet the size chart says it only goes to size 12... is it available in sizes 14 and 16? it is described as designer modest mother of bride/groom 3/4 length sleeve evening gown available in burgundy, emerald green, coral etc. I love a dress on the sears.com website that says it comes in women's sizes medium, large and extra large. to me, extra large equates to at least a size 14-16 and yet the size chart says it only goes to size 12... is it available in sizes 14 and 16? it is described as designer modest mother of bride/groom 3/4 length sleeve evening gown available in burgundy, emerald green, coral etc.

Answer:

Hi, Every designer cuts their dresses towards their own size chart. Please measure yourself before ordering. You can also contact us and we will pick the best size for you http://formaldressshops.com/contact-us. Please keep in mind this dress goes up to 5X, however some colors and sizes are sold out. Here is the link to our site for more info http://formaldressshops.com/3-4-sleeve-formal-dress-2291.html Thanks

By Teresa C. over a year old

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