Freshly

I received the wrong set of meals today, a first in more than 2.5 years of service. I contacted the on-line chat in the support menu, which responded immediately and put me through to "a human" (that made me laugh). They simply asked that I take a photo and I received a full refund immediately. I spoke specifically with someone named August, who was very professional, apologetic, and worked quickly, something I always appreciate. I love this meal delivery service- the food is incredibly well made, delicious and healthy (I have lost 18 pounds eating well, though that was not the intended purpose of my subscription- I am fully satiated after eating a perfectly well balanced meal, I just add a piece of fruit). I have been pleased at the increasing variety, and I haven't had one meal I didn't like (a lot). That's saying quite a bit for nearly 3 years with an expanding menu. Keep doing what you're doing, Freshly!

I've tried 2 of the 6 meals I ordered. Frankly, I'm thinking of throwing out the other 4. They are edible, but that's about it. They come already prepared, but Frozen Trader Joe's meals are much better by a factor of 1000! If you don't mind cooking Every Plate is leagues above these for half the cost.

My order was delayed in shipping. In addition to meeting me know by email what was going on, they credited my account for a meal. When it arrived late enough to be warm and unfit to eat, I contacted customer service. Josh was prompt and friendly, refunding my meals, and an additional credit. The only thing that would make it better is getting replacement meals sent.

I just want to say THANK YOU for providing so many gluten free recipes that are absolutely delicious. I'm allergic to gluten and most meal delivery kits have really gross GF meals. I'm so incredibly grateful for this company! My husband and I will be using them for a long time!

I love how seamless the meal picking process is—the app makes it easy! The meals are super fast, portion controlled, and healthy!

When you're getting fresh food delivered to you every week, having good customer service is key. Freshly excels in that area. Whenever I've had even the slightest problem, CS has been proactive and responsive. I love that. The food is good and helps me eliminate thinking about what to do for lunch when working from home which is nice too. Can't say enough good things about Freshly!

I had snap kitchen and unfortunately they quit delivering to my zip code. So I tried freshly. Literally awful, food tastes like canned, re-warmed, or boiled, tasteless food. I cancelled after one delivery. We didn't even want to eat the meals we paid for and received, that's how bad they are.

You don't want to eat this, it isn't fresh at all. It tastes like it's a year old and frozen for a year. There's so much packaging that you just throw away. It's awful seeing the waste they give back to Mother Earth.

Some of the meals were pretty good. Some of them were really salty. No wonder--they run between 30%-60% of sodium daily allotment, which is just too high to be considered healthy at all. The body is an electrical system and sodium and potassium balances are crucial to heart health, over time and on a daily basis. Eating one Freshly meal a day mandates reducing sodium greatly in anything else you might consume on the same day. I am willing to bet those who designed this menu could reduce the sodium and sort out another way to keep the flavor up. At home, I use lemon or a salt-free seasoning mix like Spike. It's not that hard. Also, the cholesterol was surprisingly high in some foods, even things made with chicken, kale and white beans. That should be a low-cholesterol meal.

I have mixed feelings about your preparations. About half range from Meh to almost delicious, but they are all too skimpy on the protein portions. As a result, I have often found myself having two in one night, which completely knocks the affordability (compared to restaurant-delivered) off the charts. In chat I have suggested you increase the protein portion size by 15% with a commensurate bump in cost, and call that tier of larger meals your "Hearty" or "Premium" choices. They would still sit in the same trays and sleeves. I would definitely go for an adequate single meal costing me $12 than two smaller meals that cost me $20+. As it sits now, after next week I will be ending my subscription.

First portions don't look anything like pictured. Much smaller. Second. Tasteless. Had my first meal today. Citrus Kissed Orange Chicken. It is now about 5 hours later and I'm laying here with stomach pains. I have 5 more meals and don't know if I want to chance eating them.
I've already cancelled. Don't like being taken advantage of! Oh and I can't find anywhere where it says ‘satisfaction guaranteed'. Wonder why? I'll stick with doing my own grocery shopping and getting fresh food. The inconvenience is no longer an issue!

Signed up initially under a United Mileage Plus promotion (1600 miles rewards) that was back in January. Now some 8 deliveries later they say I do not qualify. Have cancelled my membership. You know the food was good at the start, but got really messy when the Lock Down hit. Very poor quality. There are so many other companies that I will try.

This food is a larger portion serving of airplane food-terrible. We took delivery on Tuesday and have already cancelled. Rubbery omelettes, undercooked proteins, overcooked/rubbery veggies, and oh, by the way, you receive the food frozen. The food is packaged in heavy duty styrofoam packing with ice packs and the food itself is in plastic TV dinner trays they need to be microwaved (the plastic wrap on top of the TV dinner tray is nearly impossible to take off. You need scissors. Do yourself a favor and get some healthy TV dinners from whole foods if you're looking for convenience, or get a higher priced but higher value meal plan. Freshly, according to their customer service reps, uses factory farmed meats and conventional veggies and produce, so you're not doing yourself any favors by eating this: you're just eating less because the food is really not appetizing at all,

Commercials show appetizing, large portions, fresh-looking vegetables and happy diners. NOT! In reality, the potions are small as well as the sauces. The beef tastes like shoe letter. It's not that the meals are just tasteless but they actually taste so bad that I had to stop eating after a couple of bites. I threw out a weeks worth of food. Never again. Any food would be better than this. I now even have to resist gagging when I write about it!

Overall I think me meals are pretty good. I've been trying to make the calories fit into my WW points but they all seem to be to high in calorie, sugar, sodium and saturated fats. I would suggest more low carb, low calorie options for those with dietary restrictions.

Got my first order and I gotta say I'm very disappointed. Everything we've had so far has been bland, tasteless and not very good. You could get similar tasting meals by Marie Calendars for less than half the price, and without the need for a weekly plan.

We were given a gift voucher on Freshly, which we used up. Cost is too high to keep going, so we cancelled. When you cancel on their website, they instantly e-mail that your subscription is re-activated. I e-mailed their customer service (Alexander) and asked for a cancellation which he confirmed. But no - it's auto-reactivated and the next customer service rep (Will) can't do a thing about it. This time I blocked them in Paypal. Freshly is a fraud.

The chef isn't crying in their apron about the cancellation. They're busy fraudulently reactivating accounts.

So I was in a very bad accident 5 months ago, stove some friends out of kindness, bought a gift card for my family and I to freshly. Redeeming the gift card automatically enrolled me in a recurring pay program, not only did I not want this, when I called customer service they told me that is how it's all set up. Buyer beware, I'm out $125 but I learned

The food is very bland and lacks flavor. Also very high in sodium. We tried it as a gift for an elderly person and within 2 days of delivery and before he could try the food they charged my account for another order which we didn't want. The manager said too bad so sad you can't cancel. I will never order from them again and I will tell everyone I know. Hope it was worth it freshly. Shame on you!

I order four meals (minimum) through their initial sign-up offer. For the past few weeks I have tried Blue Apron and Plated and been happy with both - and thought that Freshly would be a fine alternative when time is short! What I got was four small meals in plastic trays that I could have picked up at the grocery store for a third of the cost. Each meal was loaded in saturated fat, trans-fat and sodium - and the taste was no great shakes. I immediately cancelled my subscription.

The food is great (IF you receive it on your scheduled delivery date or one day late). My last several orders have been 3 to 5 days late (no longer edible). Freshly acts like this is unusual yet it keeps happening. I'm sure the delivery varies depending on where you live. But it has been very disappointing for me.

I had thought this new trend of meals delivered to the house might be a great idea. I started with the 9 meal pack at $50. I have only eaten two of these 9 meals. They taste awful. I tried the Jerk Chicken and the Chicken Livorno and they were both way over-spiced with just a terrible, horrible, no good, very bad taste. For the price of $10 or $11 each you would do much better buying from the frozen Dept of your local grocery store at 1/3 the price and way better taste. I can't believe how horrible these tasted. The other 7 are going into the garbage when I get home from work tonight.

I was optimistic that this would be an alternative to eating out for lunch every day. I was horribly mistaken. The portions are super small and the protein tasted cheaper than an all you can eat buffet. Do not make the same mistake.

The meals are awful. They all have a strange taste and it is not freshness. Their customers service is not helpful at all. After my first order came on schedule, and I accidentally missed the cut off to cancel for the next, the second week was 2 days late and they tried to tell me the meals would still be good! Sure I'm going to eat 9 questionable meals in 2 days, since that's how long the expiration is good for now. Crazy! Horrible food and customer relations!