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on 6/4/17Dear Aideen,
Thank you for taking your time to write your question.
For this issue, please login in your account and provide us your order number, we will check for you.
Or you could contact our support center here https://support.gamiss.com/faq/index/index?lang=en&st=1.
Please let me know if you need more help.
Best Regards
Gamiss Customer Service