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on 11/17/16Dear Alessandra,
Thank you for taking your time to write your question.
Customer could contact us via https://support.gamiss.com/faq/index/index?lang=en&st=1.
We have telephone number +(1)205-255-8845 For US Customers.
We provide the service and anwser the phone at 7:30-21:30(GMT+8)
The shipping time depend on shipping method and destination, please tell us your order number or contact us so that we could check for you.
Thanks for your understanding.
Best Regards
Gamiss Customer Service