asked by
on 4/5/17Dear Janet,
Thank you for taking your time to write your question.
We apologize for the issue that you have raised.
Please login in your account and provide us your order number, we will check the details for you.
Or you could contact us via our support center here: https://support.gamiss.com/faq/index/index?lang=en&st=1.
We look forward to hearing from you.
Best Regards
Gamiss Customer Service