hi Gear Best staff,

I have placed an order and paid a high fee for expedite shipping on the same. The tracking number you gave me seems to be invalid and after 5 days, too I receive a message from your customer rep that it takes time for the agent to upload the record.

When I speak to courier agent (DHL), they tell me their records are updated on real time basis and they havent received the parcel.

I dont understand this delay. I require this product asap as I travel out of the country soon.

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hi Gear Best staff,

I have placed an order and paid a high fee for expedite shipping on the same. The tracking number you gave me seems to be invalid and after 5 days, too I receive a message from your customer rep that it takes time for the agent to upload the record.

When I speak to courier agent (DHL), they tell me their records are updated on real time basis and they havent received the parcel.

I dont understand this delay. I require this product asap as I travel out of the country soon.

asked by div n. on 4/6/17

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Lily L. [Gearbest Rep] · Answer 1 · 2017-04-08T04:11Z

Lily L. [Gearbest Rep]

on 4/8/17

Dear Div,
Thank you for your inquiry here.
Please note there will be updated information online once the order arrives at a majoy transfer station.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

Could you please provide your order number for us here?
We will help you check it in details.
Thank you.
Gearbest.com

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