Gearbest
Questions & Answers

Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better

Good luck to you! I got my tracking number about 4 days later, only thing that tracking number never existed! I am in US, but never got package. Not sure if the wharehouses they state are reliable.
I would continue emailing them, let them know how unreliable they are, and let them know how you can let other buyers the site is not teliable. Thats how they answered me and was lucky enough to get refund

If it was sent China post - forget it, there will be no tracking number. Good luck if you ever receive your shipment, or a refund.

It makes no difference as the product you receive will be substandard in any case that's if you do receive it. If you complain about the product they will ask you to post it back to them at your own cost. Ask for a refund and they will deduct the free postage that they first gave you its a no win situation. And you may see on your post that a lady wants to help you with your order from China and will ask for your order number etc etc etc.
She is full of sh----t don't waste your time with her have a look at a lot of the posts on the site jabber she pops up regular. Waste of time.
It's a sad fact you would be better writing your order even if you do receive it off
This company should be band from the net.
Ps I had pay pal they did nothing as the other member says if you close the case they do nothing catch 22.
Good luck.

Sorry but I do not know. I never could get in touch with them. I hope you get your order because I never did. I feel their are crooks and just don't care. Best of luck with this... TONY M

Bellow 20$ and you have to pay for tracking... above you normally get it included
As for when you get the number... only happens after they ship.
Time to shipping... anything from next day to 2-3 weeks
As other said pay with Paypal and stick to paypaal terms... no item in 40 days make a claim with paypal
Ignore gearbest offers... they will offer 50% of what you paid in the hope you will drop paypal claim
Never drop a Paypal claim till you have the item or your money back
Deal with them right and you will ether get what you pay for (eventually - it does take time) or you will get your money back
Don't deal right... and you have a 50%+ chance of getting rolled

Stay far far away from these guys! You will never get your items. I ordered in June and have yet to receive anything.

Paid the extra for insurance and got the tracking no. Within 2/3 days. But it was irrelevant because the goods arrived faulty and Gearbest will do nothing about replacing. Steer clear of them.

I never got a tracking number and never got my goods. And no refund - initially. After months of email exchanges I threatened to go to the Chinese business ministry and highlight their behaviour. No idle threat as i had UK details for Chinese business office in the Chinese Embassy in London. I also searched out Chinese business ministry details (local and national) in China. And guess what - they sent me a full refund! I will never deal with a chinese online company again - CROOKS - AVOID.

Sometimes you don't get a tracking #and they just send it I never had a problem with GB over 29 orders and if you paid with PayPal then no worries just disputeD it and get yr money back, very simple, but I think great best is a ****