Gearbest
Questions & Answers

Some people will get their products, some will not. Some will get what they expected and some will not.

I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews.

You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net

Don't even waste your money on a tracking number.
I have been waiting since 18 November for my phone.
They keep delaying, although they say you can still buy stock from them with immediate shipment from their Hong Kong warehouse.
Obviously they don't have stock & are just getting more money from consumers.

I just made a PayPal claim so should have no problems getting my money back. I hope you pay with PayPal & can do the same.

I should also mention that they gave me a tracking number for an address in Spain that does not exist. I don't live in Spain, or even in Europe.

Good luck if you buy from them.

No stay far away. If you say yes, you will have a horrible experience. I have and so many others. They must think we are all suckered, they are promoting everywhere right now, makes me worry for those who also fall for it like me and so many others... SO NO!

Rip off Chinese site, they take for ever to send items, then when you do receive them they are low low standard! All wires hanging out/or dangerous your not saving money your being ripped off, all these false reviews make me laugh.

I would do that if I were you. I also suspect that the positive reviewers are bots. I did the same thing saw a lot of positive reviews and placed and order 2 and a half months ago and still HAVEN'T GOT THE PRODUCT DELIVERED TO ME.
As a business they should be responsible enough to follow up on the product delivery with their logistics and they just don't do it. Also in return of my inquiries they have been constantly giving me the same e-mail templates. This is a bot site bots running the business with less than no regards for customer's interest.

Probably its secure using Paypal but read their return policy before you put the order! If the product you order come broken they will not refund you shipping cost and also you will pay return shipping expensies!

I wouldn't. Depending on the product they don't even have most of what they sell in stock. It so congress from China and they just get what they can that resembles the item you ordered. If they can find it quick you might get it within the month. If not who knows when you'll get it. Just so much better to spend the extra few bucks and use a company that actually delivers!

I wouldn't buy from them. Most stuff takes for ever to get and sometimes you'll never get it or they will send the wrong items. When that happens good luck getting the right stuff or a refund. The following is what I'm dealing with now. They sent the wrong batteries I ordered and have been giving me the run around for a refund. Buyer beware. I'm still in process of getting my refund.

Support center >> Ask a question >> WRONG CHARGER AND BATTERIES SENT FOR MY V686G ORDER # W1512031829228373 Questions List
Ticket: T16010814048
Order Number: W151203182922****
Message Type: Wrong size/ Wrong product
Subject: WRONG CHARGER AND BATTERIES SENT FOR MY V686G ORDER # W1512031829228373
Message: Hi! I Ordered the WSX / MX X6A - B03 6 - Port Charger 6 3.7V 730MAH Battery for WLtoys V636 / V686 / V686G 3A US Plug with EU Adapter. I waited a long to get them and when they finally got here I received the wrong charger and batteries. Batteries are the wrong size and have the wrong connector. The charger has the wrong connector, but it fits the batteries that were sent. Neither are for the V686G though. How do I get the correct items I ordered? Please refer to pics.
ORDER # W1512031829228373
Regards,
Joseph M. Ford
Ticket Status: Waiting for your reply
Full Name: Joseph Ford
Attachment: attachment 1 attachment 2 attachment 3
Gearbest Customer Support At: 01/09/2016 06:15:07 UTC

Dear Joseph,
Thank you for contacting Gearbest.
We sincerely sorry to hear this about your item.
We would like to work together to resolve the issue to your satisfaction.
Please review our warranty here: http://www.gearbest.com/about/warranty-and-return.html
In order to offer you the appropriate solution, could you please indicate us the following details?
1-Please give us the item code indicated on the outer package
2-Please send us clear pictures of the item and its packages
Once we receive the information above, we will be able to help you effectively.
We apologize again for any inconvenience caused.
Thanks for your understanding and assistance.
We look forward to hearing from you.
Best Regards
Rafael
Gearbest Customer Service
http://www.gearbest.com/
Joseph Ford At: 01/09/2016 03:21:41 UTC

Rafael,
I did provide these pics in the initial request as attachments. Did they not go through? I have attached them again. Please let me know if you received them. Thanks for your help.
Joseph
Attachment 1 attachment 2 attachment 3
Gearbest Customer Support At: 01/11/2016 05:33:36 UTC

Dear Joseph,
Thanks for your kindly reply.
We are sorry for this inconvenience.
I have checked your order information and our product information, they are all correct. Please check this link: http://www.gearbest.com/rc-quadcopter-parts/pp_231329.html
Please tell us what the issue of this item you want to solve.
We sincerely apologize for any inconvenience that may have been caused.
Thanks for your understanding in this matter.
Best Regards
Rafael
Gearbest Customer Service
http://www.gearbest.com/
Joseph Ford At: 01/11/2016 08:50:27 UTC

Rafael,
The link you provided is in fact what I wanted and ordered. My ORDER # W1512031829228373 shows that's what I ordered. GEARBEST sent me the wrong items. As you can see in the pics I attached earlier I didn't receive what I ordered. The V686G battery is a 3.7V 730mAH with a red connector. You sent me six, I'm assuming 3.7V (no volts listed) 500mAH batteries with white connectors. Refer to attached pics. My battery for the V686G is on the left and the batteries you sent are on the right. As you can see they aren't not even the same size physically and the connectors are totally different. The kit you sent also didn't have the adapter wires shown in the link you provided (refer to attached pics). I also again attached a pic of all the items that were in the box GEARBEST sent me again so you can see. Therefore I ordered the correct item and you sent the wrong item.
Regards,
Joseph M. Ford
Attachment 1 attachment 2 attachment 3
Gearbest Customer Support At: 01/12/2016 07:40:59 UTC

Dear Joseph，
Thank you for contacting Gearbest. We have received your information.
For this problem, we need to confirm with the supplier and the product department. Please kindly wait two days.
Once we have got the feedback from them, we will resolve the issue to your satisfaction.
Thank you for your cooperation. We will do our best to help you.
Best Regards
Rafael
Gearbest Customer Service
http://www.gearbest.com/
Joseph Ford At: 01/12/2016 02:36:16 UTC

Rafael,
Not sure why I it should take an additional two days, but I will wait till Thursday the 14th 2016. After that based on reviews I've read about your customer service on numerous websites including your own facebook page I will have no other choice but to seek resolution through Paypal. If I need to resort to that I sadly will never order another product from your company again which is unfortunate since up until this point I ignored those reviews and gave your company the benefit of the doubt and even though the shipping was very slow up until this item everything was good to go and I at least got what I ordered. You shouldn't treat your customers this way.
Regards,
Joseph Ford
Gearbest Customer Support At: 01/13/2016 03:00:58 UTC

Dear Joseph,
We would like to extend our apologies for this inconvenience.
After reviewing your case, the item is only slightly different than expected. We can offer you 5USD to your GB wallet for your future order and exceptionally offer you extra points(e.g. If your refund is 1USD = 5 points, 3USD =3*5 points => get 15 points etc).
Please confirm I can go ahead and upgrade your account with this discount.
I look forward to hearing from you soon.
Thank you for your understanding and cooperation.
Best Regards
Rafael
Gearbest Customer Service
http://www.gearbest.com/
Joseph Ford At: 01/13/2016 09:24:56 UTC

Rafael,
NEGATIVE. THE ITEM IS TOTALLY DIFFERENT THAN WHAT I ORDERED.
1. THEY ARE THE WRONG SIZE PHYSICALLY.
2. THEY HAVE THE WRONG TYPE OF CONNECTOR.
3. THEY HAVE THE WRONG mAH.
4. IT WAS MISSING ADAPTER WIRES PER THE ADD.
YOUR POINTS FOR REFUND DON'T ADD UP AS THE ITEM I ORDERED COST $22.56USD. SO THAT WOULD BE 110 POINTS AT A MINIMUM BY YOUR MATH IN THE PREVIOUS RESPONSE SO HOW DID YOU GET $5USD. I DON'T WANT YOUR POINTS, I WANT A COMPETE REFUND OF $22.56 OR THE CORRECT ITEM. PLEASE SEE ATTACHED PICS AGAIN FOR WHATS MISSING AND WHATS WRONG.
ATTACHMENT 1 IS PIC OF BOTH BATTERIES. MINE IS ON THE LEFT.
ATTACHMENT 2 IS PIC OF DIFFERENT CONNECTORS. MINE IS ON THE LEFT.
ATTACHMENT 3 IS PIC OF MISSING ADAPTER WIRES.
ATTACHMENT 4 IS PIC OF WHAT YOU SENT WHICH ISN'T WHAT I ORDERED. CLICK LINK TO WHAT I ORDERED. http://www.gearbest.com/rc-quadcopter-parts/pp_231329.html
THESE ITEMS ARE NOT SLIGHTLY DIFFERENT AND WILL NOT WORK ON MY V686G COPTER.
I WILL BE CONTACTING THE BBB AND PAYPAL FOR REFUND TODAY. YOU HAVE LOST A CUSTOMER AND I WILL SPREAD THE WORD TO MY FRIENDS TO BEWARE.
ORDER # W1512031829228373
REGARDS,
JOSEPH FORD
Attachment 1 attachment 2 attachment 3
Joseph Ford At: 01/13/2016 09:25:44 UTC

ATTACHMENT 1 IS PIC OF WHAT YOU SENT WHICH ISN'T WHAT I ORDERED. CLICK LINK TO WHAT I ORDERED. http://www.gearbest.com/rc-quadcopter-parts/pp_231329.html
Attachment 1
Joseph Ford At: 01/13/2016 08:02:11 UTC

FROM YOUR OWN WEBSITE.
http://www.gearbest.com/about/warranty-and-return.html
Missing items, wrong items or package sent
Please be sure to open the parcel and check the contents before signing for the package.
Please follow the warranty process:
1) Contact us http://support.gearbest.com/ with your order number along with the product code (sku number)
2) Please send us clear picture of the outer package and the item ( if applicable)
Solutions:
-If we haven't sent the item by mistake, we will resend the missing item/accessory for free within the warranty period.
-If we have shipped the wrong item: We will either refund you in full or dispatch an item with an alternative item (if applicable).
-If you have purchased the wrong item: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a full refund or exchange. Shipping fees to return the item(s) to our warehouse and to resend a replacement will be covered by customer both ways.
Gearbest Customer Support At: 01/14/2016 12:57:40 UTC

Dear Joseph,
We would like to extend our apologies for this inconvenience.
After reviewing your case, we have 2 options to compensate you:
1) Refund on your Wallet (store credit)
We can refund you the product cost 22.56USD and exceptionally reward you with extra points(e.g. If your refund is 1USD = 5 points, 3USD =3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits: http://www.gearbest.com/about/gb-wallet.html
Check out how to use points: http://www.gearbest.com/about/about-points.html?157wrew
2) Resend the item for free
In that case, you will receive the item 10 to 25 working days after dispatch date.
Please reconfirm your address as follows:
Consignee name:
Detailed address:
City:
State:
Zip code:
Country:
Phone number:
Can you please let me know your decision?
I look forward to hearing from you.
Thank you for your understanding.
Best Regards
Rafael
Gearbest Customer Service
http://www.gearbest.com/
Joseph Ford At: 01/14/2016 01:51:08 UTC

Rafael,
I would like to go with OPTION 1 with the $22.56USD refund and extra points.
1) Refund on your Wallet (store credit)
We can refund you the product cost 22.56USD and exceptionally reward you with extra points(e.g. If your refund is 1USD = 5 points, 3USD =3*5 points => get 15 points etc).
How long will it take for the refund and points to be added to my account? Thank you in advance for your time and help.
Regards,
Joseph Ford
Gearbest Customer Support At: 01/15/2016 03:01:05 UTC

Dear Joseph,
Thank you for contacting Gearbest.
We can confirm that we will be refunding 22.56 USD to your wallet soon; this can sometimes take up to 24 hours to process locally.
Please kindly check the GB account you used to place the order.
Learn more about wallet benefits: http://www.gearbest.com/m-article.htm?id=111
Thanks for your understanding and assistance.
Best Regards
Rafael
Gearbest Customer Servive
http://www.gearbest.com/
Joseph Ford At: 01/15/2016 09:17:44 UTC

Rafael,
Will you also be "exceptionally reward you with extra points(e.g. If your refund is 1USD = 5 points, 3USD =3*5 points => get 15 points etc)." as noted above by you?
Regards,
Joseph Ford
Gearbest Customer Support At: 01/16/2016 01:00:35 UTC

Dear Joseph,
Thanks for your kindly reply.
Please be assured we will also refund you extra point together with the refund amount.
The refund needs our manager pass, please kindly wait 3-5 business days for this.
We sincerely apologize for any inconvenience that may have been caused.
Thanks for your understanding in this matter.
Best Regards

Rafael
Gearbest Customer Service
http://www.gearbest.com/
Joseph Ford At: 01/16/2016 02:56:28 UTC
Rafael,

Really? You just wrote earlier that it would take 24hrs to post my refund, now your saying 3-5 business days. It didn't take you that long to take my money. Your customers shouldn't have to go through this to get a resolution, especially since the mistake was on your end.
Regards,
Joseph Ford

Totally avoid, no way to contract them except ridiculous email, forced choices with specificity on order required. I emailed for 6 months when my quadricopter came missing pieces. They promised they would ship them then they said they did ship them – I never received them and it became ridiculous. Each time I emailed it's as if they had no idea what I was talking about despite the 50 previous emails. I never got the missing pieces and the product was useless. They offered me a $10 refund. Avoid this company.

Yes, it is a secure site. I have purchased a few items from them. Keep in mind, it will take some time (15ish days) for your item to arrive. One of the items I purchased was damaged in shipping, Gearbest was prompt and curtious to resovle the issue. I would not have sny problem ordering from them again.