Gearbest
Questions & Answers

Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon

It is curious that Sitejabber sent me an email suggesting I might help with this question as if my previous bad experience with Gearbest might be helpful. Lets see considering Gearbest's Customer Support inability to read my support tickets let alone understand them I would say speaking to them on the phone would be a horror show worth avoiding at all costs. There customer support replies suggests that you are actually talking to a computer or a person that has failed the Turing test. It is also curious to note that I received an email from Gearbest's support recently saying that they sent out the power supply for my Voyo V2 Mini PC and that they would like to offer a free gift. They have also requested that I change the number stars I put on this site for the review I did. Which suggests some sort of intelligence behind the keyboard hardly very customer driven though. They won't be getting any stars unless they send me the correct power supply. Perhaps I should start a support group in order to sue the company for the constant emotional stress their terrible customer support team brings to our lives. Incidentally I work in IT Support and if I had treated any of my customers like this I would of been out of a job years ago. Whilst my answer is not helpful it is direct and enjoyable to read. ;)

Their customer service is only available through email. They are located in China. But even with all my issues attempting to get a refund for a partial order, they did always respond within within 24 hours. Hit or miss with attempting to understand the responses which are often irrelevant to the problem anyway.

This is the only telephone number i have seen for them. 1 (917) 621-0925. No one has ever answered. It rings twice and then dead air. They also have a chat option that never connects to anyone. Just a message that says they are too busy but are happy to sever you... yes sever! I too have submitted several tickets and have gotten no response.

Hi, Isis. Sorry to hear. This people only knows how to take your money. What I would suggest is if you pay via PayPal stop the payment. Or if you pay bu credit / debit card you should be able to get a more legally viable support. But my advice is to fight till you get your money back!

You can reach them through their Facebook page. Send them a message with your order number and they will respond. They always have for me. Hope this helps.

I have worn before, just skip this seller, i was lucky paypal return me my money... its a scam

Good luck with that!
You have to open a ticket and wait for a response. Usually in a couple of days. They don't always have a solution for your problem. I had to lodge a complaint with paypal to get a $5.OO refund!

Get your money back now. They are simply horrible

There is no customer service the only way i was able to get my money back is to do a claim via paypal and post to this site... gearbest finally responded to one of my tickets after the paypal claim and i advised i will be informating authorities they are frauds.