Gearbest
Questions & Answers

If your willing to wait a month for package at earliest and if it come broken you are ready to loose half what u paid to get another one and to get ahold of an actual human is impossible then go ahead. Head the warnings its not worth saving a few bucks in up front costs just to be taken advantage of in the end. Any product on here u can find on any other reputable site for a few bucks more but with in the country shipping and amazing service UNLIKE GEAR BESTS HORRIBLE HORRIBLE HORRIBLE SERVICE AND OVERALL CONSUMER CARE

I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.

I've been burned badly by GearBest. SIXTY-EIGHT days ago (July 30,2015) I paid GearBest $122.38 for a camera. I paid by PayPal. GearBest has my $122.38 - I have no camera. GearBest is extremely difficult to communicate with. My guess is that this is deliberate, hoping you will go away.

PayPal reassured me that I would be protected. Today, PayPal threw me under the bus. GearBest makes more money for PayPal than I do.

I won't do it here, but I have documented the entire frustrating exchanges with GearBest, PayPal, and the USPS.

Should you buy from GearBest? I would not recommend it.

MY PROBLEM WAS THAT I WAS HAVING A HARD TIME GETTING A REFUND AND TRACKING MY PACKAGE BUT I DID GET IT WHEN THEY SAID I WAS SUPPOSE TO GET IT AND THE REASON WHY I WANTED A REFUND WAS BECAUSE THEY SENT ME THE WRONG ITEM, LIKE I SAID THEY FINALLY CAME THROUGH AND REFUNDED MY MONEY AND THEY ALSO GAVE ME SOME STORE CREDIT AND GAVE ME SOME POINTS ON MY ACCOUNT WITH THEM, THEY WERE REALLY SORRY AND THEY KNOW HOW TO SHOW THEIR APOLOGY.

Never received my item, if that helps.

Gotta say, in light of all the bad reviews. My experience was great! I bought an Android based smartwatch for only $45. Order was processed quickly but took about a month before I got it. Had ordered a tablet that was charged to my account immediately but did not show that it was in process with no activity in shipping also for about a month. Contacted customer service by creating a ticket on their website. They responded quickly by telling me the item was back ordered and I had the choice to choose another item or get a refund. I chose to get a refund and it was credited to my Paypal account. Another thing is do not order by credit card USE PAYPAL! Just know that the items you order are coming from China so don't expect speedy delivery. I would also recommend not buying pricey items just in case they are damaged in transit. Which would be of no fault of Gearbest and getting items replaced I would say is a headache.

No, no, do not buy from this seller, it is alredy more than 45 days, still i have not received my item, no money back either

It can be pretty hit or miss with them, shipping from China takes anywhere from 2 weeks to 6 weeks or so unless you pay for upgraded shipping

I mostly buying from Gearbest EU Warehouse so 90% of my orders was with me next day... IF I buying from China I always use British Express/ Direct and orders coming in 4-10days... They use "One World" company... When I choosed free post I was waiting about 3weeks so I will not do it anymore... I always use PayPal payment as it is safest way to pay for goods from Chinesse companys...

Hi. Yesterday after putting lot of pressure i received my tablet. Working perfectly. It takes a long time. Do not choose free shipment because it takes ages. I choose dhl for thetablet then i got it in 3 days but the tablet sleeve is sent out via free service 4 week ago and still mot arrived!## i think they use boat or pigeons for that:)

So yes do order but expect slowslow slow