Why is it that customer support staff will give you a bogus answer to a question and then finally admit that they don't have the simple answer so they will contact the manufacturer?

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Why is it that customer support staff will give you a bogus answer to a question and then finally admit that they don't have the simple answer so they will contact the manufacturer?

asked by Robert M. on 3/12/16

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Oscar G. · Answer 1 · 2016-03-13T10:30Z

Oscar G.

on 3/13/16

Because they aren't real support. They provide nonsensical answers to ANY question, hoping you'll go away. The mystery is why there's a live support staff at all; I suppose they're retained in hopes of making extra sales.

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Why is it that customer support staff will give you a bogus answer to a question and then finally admit that they don't have the simple answer so they will contact the manufacturer?

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