Sorry d w.,
I apologize for my late response.
Have you issue been solved?
Incorrect Password
First make sure that you are entering the correct password. Note that passwords are case sensitive e.g. "PASSWORD" and "password" will be recognized as two separate passwords. Ensure that your Caps Lock and Num Lock are off before entering your password.
If you still cannot login, please take the following steps to reset your password:
1). Click Forgot Your Password or go here: https://login.gearbest.com/m-users-a-sign.htm?type=1
2). Follow the on-screen instructions:
Copy the letters or number from the picture in the text entry box called " Access code" and then click " Continue".
3). Please go to your email box, you will have received a new password for your GearBest account. If you haven't received our email after 2 minutes, please check your spams or junk email box as it may have ended up there.

Kindly refer to our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html
If you have any order issues, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en
We sincerely appreciate your understanding.