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Here’s what consumers have asked with answers from Gearbest staff and previous consumers.
Hi Mohammed T., Thank you for contacting GearBest. The total delivery time = processing time + shipping time. Please see below for more details: 1. Processing time: All GearBest products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated on each item page. Now, we also have items that can be shipped within 24H. 2. The shipping time depends on the shipping method you choose when you place the order. For more details please check: https://www.gearbest.com/about/shipping-methods.html Take a look our newest arrivals here: http://www.gearbest.com/new-products/ Grab our best sales here: http://www.gearbest.com/gadget-deals.html Please feel free to contact us again if you have any further queries.
Sorry d w., I apologize for my late response. Have you issue been solved? Incorrect Password First make sure that you are entering the correct password. Note that passwords are case sensitive e.g. "PASSWORD" and "password" will be recognized as two separate passwords. Ensure that your Caps Lock and Num Lock are off before entering your password. If you still cannot login, please take the following steps to reset your password: 1). Click Forgot Your Password or go here: https://login.gearbest.com/m-users-a-sign.htm?type=1 2). Follow the on-screen instructions: Copy the letters or number from the picture in the text entry box called " Access code" and then click " Continue". 3). Please go to your email box, you will have received a new password for your GearBest account. If you haven't received our email after 2 minutes, please check your spams or junk email box as it may have ended up there. Kindly refer to our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html If you have any order issues, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en We sincerely appreciate your understanding.
Dear Breina Thank you for your comment. Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day. All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you. Please send us any queries you have via our Support Center. We look forward to hearing from you soon. Best regards, Gearbest Customer Service Center
Dear Luiz C Thank you for your kind inquiry about your order. Please kindly note the exact shipping time depends on the shipping method you choose. Besides, the precise shipping time can also be affected by factors such as: Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Please kindly check it here to get more information of shipping: http://www.gearbest.com/about/shipping-methods.html If there is any question or problem, please feel free to contact us at this site: http://www.gearbest.com/about/contact-us.html Thank you for your understandind and kind support. Best Regards, Gearbest.com
Dear chandra d, Most of our products come with a 45 day guarantee and have a 1 year repair warranty. Kindly refer to our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html Please also refer to our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day. All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you. Please send us any queries you have via our Support Center. Best Regards, Gearbest.com
