Gearbest FAQ | Sitejabber

Question:

Hello my order wwp1603012215177898 shipped 2 weeks ago now. the tiger bag is for my sons birthday. can you please email me and tell me how far away it is? regards, tom. Hello my order wwp1603012215177898 shipped 2 weeks ago now. the tiger bag is for my sons birthday. can you please email me and tell me how far away it is? regards, tom.

Answer:

Dear Tom, please kindly check your email, we have sent an message to your email. Please kindly check and reply us. Gearbest.com

By Lily L., over a year old

Question:

I want to conform that if we placed an order it will deliver are not because gearbest is not a indian online shoping and best to have cash on delivery process please conform it. I want to conform that if we placed an order it will deliver are not because gearbest is not a indian online shoping and best to have cash on delivery process please conform it.

Answer:

Dear santosh, We send packages to India. We are sorry that we do not accept cash on delivery. For more inquiry, please contact our support center: support.gearbest.com. Gearbest.com

By Lily L., over a year old

Question:

I want to know if you deliver the watches to albania-tirane- too? and if i receive it for the price shown in your ads? or a duty and taxes... will be added? also does the package include battery? what is the normal life of battery? i am sam.goodman1960@gmail.com I want to know if you deliver the watches to albania-tirane- too? and if i receive it for the price shown in your ads? or a duty and taxes... will be added? also does the package include battery? what is the normal life of battery? i am sam.goodman1960@gmail.com

Answer:

Dear Sam, We send watches to Albania-Tirane. The watch will come with battery. Taxes are charged by your local customs office control and are covered by the customer. Please check your country's customs policy. We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable). For detai information please kindly contact us at support.gearbest.com. Gearbest.com

By Lily L., over a year old

Question:

I placed an order yesterday and have no received any confirmation. it is under the name chertavian, gerald in boston mass I placed an order yesterday and have no received any confirmation. it is under the name chertavian, gerald in boston mass

Answer:

Dear Gerald, we are sorry that we did not find order under Chertavian, Gerald. Could you please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! Gearbest.com. Or please give us your order nunber here? I will check it for you. Gearbest.com

By Lily L., over a year old

Question:

Why is it that customer support staff will give you a bogus answer to a question and then finally admit that they don't have the simple answer so they will contact the manufacturer? Why is it that customer support staff will give you a bogus answer to a question and then finally admit that they don't have the simple answer so they will contact the manufacturer?

Answer:

Because they aren't real support. They provide nonsensical answers to ANY question, hoping you'll go away. The mystery is why there's a live support staff at all; I suppose they're retained in hopes of making extra sales.

By Oscar G. over a year old

Question:

Hi my name is ram i ordered phone through gear best web site, its been already one month still i didn't receive the phone. when i contact with people they said check with local post office and they given tracking number is not correct is it trusted site or bogus website. Hi my name is ram i ordered phone through gear best web site, its been already one month still i didn't receive the phone. when i contact with people they said check with local post office and they given tracking number is not correct is it trusted site or bogus website.

Answer:

Dear ram, We are sorry to hear that you did not receive the package so far. Please follow the instruction of our support center. Please rest assured we will you will receive your package. Gearbest.com

By Lily L., over a year old

Question:

I wanted to buy socket for 620 but wont pop up only 799whats up? I wanted to buy socket for 620 but wont pop up only 799whats up?

Answer:

Dear michael, could you please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! Gearbest.com

By Lily L., over a year old

Question:

Hi, i am from the netherlands and i want to order the cubot x17. i have a question. how can i know for sure that my order arrives? because i have read in the reviews that there are some packages that has come to late or didnt come. this is not what i want. can you guaranteed me that it will come?

Answer:

Dear marc, to ensure an safe delivery, we recommend you pay insurance when you checkout. Please kindly check here: http://www.gearbest.com/about/faq.html Could you please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours and explain you in detail. Gearbest.com

By Lily L., over a year old

Question:

When will i get my watch When will i get my watch

Answer:

Dear susie, could you please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! Gearbest.com

By Lily L., over a year old

Question:

Do you have a customer service phone number of gearbest? Do you have a customer service phone number of gearbest?

Answer:

Dear Tommaso, we are sorry that phone number is not availble for the moment. There are several ways to contact us. Please kindly check here: http://www.gearbest.com/about/contact-us.html Gearbest.com

By Lily L., over a year old

Gearbest Questions & Answers

I placed an order yesterday and have no received any confirmation. it is under the name chertavian, gerald in boston mass I placed an order yesterday and have no received any confirmation. it is under the name chertavian, gerald in boston mass

I wanted to buy socket for 620 but wont pop up only 799whats up? I wanted to buy socket for 620 but wont pop up only 799whats up?

Hi, i am from the netherlands and i want to order the cubot x17. i have a question. how can i know for sure that my order arrives? because i have read in the reviews that there are some packages that has come to late or didnt come. this is not what i want. can you guaranteed me that it will come?

When will i get my watch When will i get my watch

Do you have a customer service phone number of gearbest? Do you have a customer service phone number of gearbest?

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