Goldstar Questions & Answers

Question 1

Question:

Wanted to know if anyone has every purchased knotts scary farm tickets where you have option of several days. under terms it says that if knotts reaches the capacity on that date they can deny you entrance. has this ever happened to anyone?

Answer · 2015-09-03T10:52Z

Answer:

HI Anna- We've been selling these tickets for a few years and so far, I've never heard of that happening. If it does, by some weird chance, just contact Customer Service and we'll help you. Thanks! Amy Goldstar Customer Service

By Amy G., Customer Service over a year old

Question 2

Question:

Anyone purchase halloween haunt tickets Anyone purchase halloween haunt tickets

Answer · 2015-09-03T10:54Z

Answer:

See below.

By Amy G., Customer Service over a year old

Question 3

Question:

How soon do your tickets get emailed to you? How soon do your tickets get emailed to you?

Answer · 2015-08-03T09:56Z

Unfortunately I can't answer that question since they cancelled my tickets 48 hours before the performance.

Question 4

Question:

Is goldstar a website that if i sign up for will charge me monthly or is it like ticketmaster with discount tickets? Is goldstar a website that if i sign up for will charge me monthly or is it like ticketmaster with discount tickets?

Answer · 2015-06-25T12:28Z

Hope- it's free to be a member of Goldstar. You will only be charged when you complete a purchase. If you have additional questions, we're happy to answer them. Just email help@goldstar.com. Thanks!

Question 5

Question:

Whats the difference between host-escorted seating and complimentary host-escorted seating? im trying to buy tickets for a comedy club show? Whats the difference between host-escorted seating and complimentary host-escorted seating? im trying to buy tickets for a comedy club show?

Answer · 2015-05-01T03:55Z

Hi Maria- The only difference in these tickets is the price. So, grab the complimentary tickets while you can! If you have any other questions, please email us at help@goldstar.com and we'll be happy to help you out. Thanks.

Question 6

Question:

I purchased tickets for my son and his friend for a show tonight. the tickets are supposed to be picked up at willcall. goldstar's site said i just had to put the information in my son's name. dcu arena's information says he will need my credit card. which is it? i didn't leave him my card and if he needs it i will have to leave work now to go and get it to him. I purchased tickets for my son and his friend for a show tonight. the tickets are supposed to be picked up at willcall. goldstar's site said i just had to put the information in my son's name. dcu arena's information says he will need my credit card. which is it? i didn't leave him my card and if he needs it i will have to leave work now to go and get it to him.

Answer · 2015-04-28T01:12Z

Hi Lisa! Since you purchased the tickets through our site, your son will not have to have the purchasing credit card with him tonight in order to be able to pick up the tickets. All he will need is his photo ID. It wouldn't hurt for him to bring a copy of the purchase confirmation as well. I hope they have a great time tonight!

Question 7

Question:

How do you know what seats you are getting? How do you know what seats you are getting?

Answer · 2015-04-27T02:35Z

Typically they show a little seat diagram on the page you select your tickets if it assigned seating. If it is not assigned (general seating), show up earlier yo get the optimal seats. In a lot of the smaller venues, every seat is a good seat. Christy

Question 8

Question:

I received an email back after i left a message the other day from katie/customer service regarding my inquiry to an unauthorized $49.95 charge to our visa card from 4/17/15. she informed me this was probably the red velvet premium membership charge. i received no reminder that this would be charged and i would like to cancel this and have my card credited. if not, i am needing to dispute this charge w/ my bank. please credit my card and cancel this membership asap. she had indicated in the email that this can be done. thank you! sherri wilson azturtle53@gmail.com 480-694-7483 I received an email back after i left a message the other day from katie/customer service regarding my inquiry to an unauthorized $49.95 charge to our visa card from 4/17/15. she informed me this was probably the red velvet premium membership charge. i received no reminder that this would be charged and i would like to cancel this and have my card credited. if not, i am needing to dispute this charge w/ my bank. please credit my card and cancel this membership asap. she had indicated in the email that this can be done. thank you! sherri wilson azturtle53@gmail.com 480-694-7483

Answer · 2015-04-20T08:34Z

Hi Sherri- We'll be happy to take care of this for you, but it's best to do it through our help desk directly. Please reply to the email we sent or email us at help@goldstar.com and we can resolve this for you right away. I do not recommend posting your personal information on public sites such as Sitejabber. This is a public review site and not the Goldstar help desk, so we can't protect your privacy when you post it on this site. You might want to see if you can edit this question and remove your information. Thanks.

Question 9

Question:

Is the actual performance at 2:00p.m. for carousel on 4/22? Is the actual performance at 2:00p.m. for carousel on 4/22?

Answer · 2015-04-16T03:31Z

Hi Norman- This is in regards to Carousel at The Lyric in Chicago? If so, the April 22 matinee is actually at 1:30 PM. The best way to get fast and accurate answers to any questions you have about Goldstar or your purchases is to email us directly at help@goldstar.com. We're happy to help! Thanks.

Goldstar Questions & Answers

Wanted to know if anyone has every purchased knotts scary farm tickets where you have option of several days. under terms it says that if knotts reaches the capacity on that date they can deny you entrance. has this ever happened to anyone?

Anyone purchase halloween haunt tickets Anyone purchase halloween haunt tickets

How soon do your tickets get emailed to you? How soon do your tickets get emailed to you?

Is goldstar a website that if i sign up for will charge me monthly or is it like ticketmaster with discount tickets? Is goldstar a website that if i sign up for will charge me monthly or is it like ticketmaster with discount tickets?

Whats the difference between host-escorted seating and complimentary host-escorted seating? im trying to buy tickets for a comedy club show? Whats the difference between host-escorted seating and complimentary host-escorted seating? im trying to buy tickets for a comedy club show?

How do you know what seats you are getting? How do you know what seats you are getting?

Is the actual performance at 2:00p.m. for carousel on 4/22? Is the actual performance at 2:00p.m. for carousel on 4/22?

Can i reserve a wheelchair seat through goldstar? looking at book of mormon at orpheum theater in san francisco

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