Gravity Defyer Questions & Answers

183 reviews

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Here’s what consumers have asked with answers from Gravity Defyer staff and previous consumers.

27 questions answered

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Question:

Do they run true to size Do they run true to size

Answer:

They did for me. I wear a 13 EEEE NB 990 in the Gravity Defyer I took. 13 XW -both fit me

By Jerry M. over a year old

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Question:

Do your "g-defy" come in wide widths? are your "g-defy" true to size or not? are your shoes made in the usa? Do your "g-defy" come in wide widths? are your "g-defy" true to size or not? are your shoes made in the usa?

Answer:

Hello Robert, our shoes are designed in the USA and manufactured over seas.

By Sarah O., Public Relations over a year old

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Question:

I want to send back some shoes what do i need to do I want to send back some shoes what do i need to do

Answer:

Send them back using their label or a FedEx or Ups label. But keep proof and request the delivery company to send you proof they received it. I still have not received acknowledgement, a refund, or responses to 2 emails to customer service.

By LJ T. over a year old

Question:

I would like to buy a pair of your shoes, but with such a bad reputation why noy be more customer oriented. you could probably iincrease you business I would like to buy a pair of your shoes, but with such a bad reputation why noy be more customer oriented. you could probably iincrease you business

Answer:

Good question. It's more like no customer service. Completely nonresponsive to return and request for refund.

By LJ T. over a year old

Question:

Wowwww !!!! i was gonna order a pair but the reviews have me doubting quality and service. 30 day warranty seems a little shaky Wowwww !!!! i was gonna order a pair but the reviews have me doubting quality and service. 30 day warranty seems a little shaky

Answer:

It should. It's the worst online buying experience I've ever had. I have proof of everything, but they haven't responded to emails or refunded my return. I'm now relying on my credit card company. Awful customer (non-)service.

By LJ T. over a year old

Question:

Wow, the reviews for your product and customer service are so negative, it's a surprise you're in business at all. Wow, the reviews for your product and customer service are so negative, it's a surprise you're in business at all.

Answer:

Hello James, With every negative review, there are hundreds of happy customers spending more time enjoying the product than writing about it. We receive countless messages from customer sharing their life-changing experience. Like many small companies, there are growing pains, but customer service and quality control is our top priority. We accept and appreciate all forms of feedback to help us provide our customers with a positive shopping experience.

By Sarah O., Public Relations over a year old

Question:

I have flat feet and deal with nueropathy on the left leg. what would you recommend to me to take care of this problem? I have flat feet and deal with nueropathy on the left leg. what would you recommend to me to take care of this problem?

Answer:

Hello Greg, Thank you for reaching out. We have multiple products that can help you take care of your feet. The first thing is our sensitive feet orthodics. You can search this product code on our site [ TF401M] to see them. You can use these orthodics with any of our shoes after removing the insoles. We would also recommend a shoe that has build in motion control to prevent you from pronating, which is caused by flat feet. Search OMEGA on our site to find these types of shoes. Feel free to call us if you need any help. 800-429-0039

By Sarah O., Public Relations over a year old

Question:

What's the best style for knee issues and high arches What's the best style for knee issues and high arches

Answer:

Hello Roy, we recommend trying the ION shoe for your knees and pairing it with a high arch support orthotics. You can find both of these products on our site at Gravitydefyer.com

By Sarah O., Public Relations over a year old

Question:

Hello i wanted to know which shoe is best for knee issues and low arches Hello i wanted to know which shoe is best for knee issues and low arches

Answer:

Hello Kecia, for customers with knee issues & low arches, we strongly recommend trying the ION shoe with a low arch support orthotic. You can find both of these products on our site at Gravitydefyer.com

By Sarah O., Public Relations over a year old

Question:

How do you determine which style is best for your own needs? How do you determine which style is best for your own needs?

Answer:

Hello Wendy, This is a great question. You have a few options. 1.) You can give us a call and tell us about your needs or about any foot conditions you may have. One of our shoe specialist will be able to recommend a style. 2.) You can use the searched filter on our website. Start at the home page and click men or women. On the Left side you can filter by size, width and foot condition. 3.) If you have our mail order catalog, we have symbols by each style that describe what features they have. You can see what the symbols mean on the technology page of the catalog. You can subscribe to a catalog here: http://gravitydefyer.com/signup-catalog

By Sarah O., Public Relations over a year old

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Gravity Defyer Questions & Answers

Do they run true to size Do they run true to size

Do your "g-defy" come in wide widths? are your "g-defy" true to size or not? are your shoes made in the usa? Do your "g-defy" come in wide widths? are your "g-defy" true to size or not? are your shoes made in the usa?

I want to send back some shoes what do i need to do I want to send back some shoes what do i need to do

I would like to buy a pair of your shoes, but with such a bad reputation why noy be more customer oriented. you could probably iincrease you business I would like to buy a pair of your shoes, but with such a bad reputation why noy be more customer oriented. you could probably iincrease you business

Wowwww !!!! i was gonna order a pair but the reviews have me doubting quality and service. 30 day warranty seems a little shaky Wowwww !!!! i was gonna order a pair but the reviews have me doubting quality and service. 30 day warranty seems a little shaky

Wow, the reviews for your product and customer service are so negative, it's a surprise you're in business at all. Wow, the reviews for your product and customer service are so negative, it's a surprise you're in business at all.

I have flat feet and deal with nueropathy on the left leg. what would you recommend to me to take care of this problem? I have flat feet and deal with nueropathy on the left leg. what would you recommend to me to take care of this problem?

What's the best style for knee issues and high arches What's the best style for knee issues and high arches

Hello i wanted to know which shoe is best for knee issues and low arches Hello i wanted to know which shoe is best for knee issues and low arches

How do you determine which style is best for your own needs? How do you determine which style is best for your own needs?

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