Groupon

Theatre voucher failed to appear. After about two hours of online chat we were told the problem would be investigated which would likely take 48-72 hours. The show started in 2 hours.

Attached picture shows order still processing an hour after the show began.

Utterly incompetent and useless.

We were so excited my husband was given this as a birthday gift…. The extra expenses have been ridiculous… extra $100 each to fly out from Brisbane… extra costs to sit together on flight… car hire for 3 days cause a very basic motel is not near city, beach, etc…. We were not honoured any of our three Friday and Saturday night options… had to fly out on a Thursday… taking away our income (haven't even gone and down $1060)… gosh I hope our bottom of the peeking order destination is worth it!

Groupon/Midas offered an auto transmission fluid change for ($99.99). I called Midas spoke to (Mitch) to confirm the price. He stated the real price is $389.00 less Groupon discount of $149.00.leaving a balance of $240.00+ tax& fees. Very misleading with Groupon/Midas

Date of experience: November 07,2024

I have been trying to rectify a refund due me since July. This is going nowhere and I am unsatisfied. Who can help me? I bought three nightgowns and they sent the wrong size on one of them. I returned it promptly, paid postage both ways and I have NO REFUND yet. I purchased on a Gift "pre-paid" debit card which I no longer have because I used up the balance. I have had multiple communications with everyone and NO RESOLUTION yet. The refund due is around $24. I would even take Groupon Bucks but they do not assess the problem and fix it.

Buyer beware! They canceled my purchase without reaching out to me. When I asked why they did that I was told that the tickets I purchased were sold out. If they were sold out why did you sell them to me? I contacted the venue and they were in fact not sold out. These tickets were for an event for my son's 13th birthday and due to the fact that I'm having to wait 7 days for the refund to occur I am unable to repurchase the tickets. Had they reached out to me and offered to refund with Groupon bucks which are available immediately I would have been able to salvage my sons birthday party. In response to my complaint they said they could offer me $5 to make things better, that's just insulting.

I booked a one-night stay at the Holiday Inn in Richmond, BC through Groupon on December 20,2023, planning to check in on December 21. I had an email confirmation explicitly showing December 21 as the date. However, my reservation never appeared in my Groupon account until I reached out to their chat support—then it suddenly popped up as "expired." To make matters worse, Groupon insisted I had booked for December 20, which contradicts the very email they sent me!

Over the course of five excruciating hours, I spoke with multiple Groupon representatives who each promised to contact the hotel and fix their mistake. When my pregnant wife and I arrived at the Holiday Inn, the staff had no idea we were coming and confirmed no one from Groupon had reached out. We had to scramble for last-minute lodging at an extra $150, on top of the $70 (credit card) and $75 (Groupon gift card) I had already spent. While I managed to initiate a chargeback for the $70, Groupon has flat-out refused to return my $75 in Groupon Bucks.

This was supposed to be a special Christmas getaway—one of our last chances to relax before the baby arrives—but it turned into a complete nightmare of lost money and endless stress. Worst of all, Groupon doesn't provide any phone support, and their chat representatives eventually stopped responding, leaving us with no resolution.

I'm sharing my story so other consumers know what they might be getting into. If you value peace of mind, stay far away from Groupon. Their lack of accountability and willingness to dismiss loyal customers is absolutely shocking. This experience has put me off Groupon for good.

Horrible customer service. If you're unable to use voucher you cannot trade in for something else so you don't lose your money. I definitely don't recommend.

On 10/14 I purchased 2 tickets from Groupon for the spartan race in Central Florida for 12/7/24. After purchasing the tickets the online registration was not working, I tried calling and they do not have a working number so I emailed them. After 24 hours of silence I messaged them on Facebook and managed to get a response and after 2 hours of messaging they could not figure out the issue and promised to email me with a resolution. That resolution never came so day 3 now I am messaging them again and they are going in circles with the same trouble shooting from the day before. Eventually I give up because they stop responding and try to return the tickets on Groupon which promised a 3 day refund guarantee. Groupon which also doesn't have a working day phone number says they have to reach out to Spartan race because these tickets are now not refundable per their policy even though they advertise there is and they reply an hour later that Spartan race verified their registration IS WORKING, I try again and it is of course not working. I had no choice but to dispute the charge with my credit card company. I will be filing a claim with the court if need be.

I have bought a voucher to used in Dubai as I am living outside, but unable be there in SEP24 as it mention expire, they are refusing to refund it and did not even offer extension. Bad customer service.

Price went from 12.07 to 22.50 to 32.32 billed 43.93. A BIG SCAM.
Still waiting for refund...
Stay clear of Groupon

Groupon is HORRIBLE. I had this terrifying experience with this so called "doctor" that was suppose to give me one full syringe of Juvederm into my lips. His name is Dr. Kuhlman of 'Inspiring Medical Aesthetics'. He is extremely creepy. I know, for a fact, that he did not use the full syringe. There is absolutely no change in my lips, whatsoever, except one side is bigger than the other. So, this "doctor" botched the entire treatment. On top of this, I tried telling Groupon about my experience and they did not care at all! They gave me $89 in "Groupon Bucks" which I will never use because I never intend on buying any thing on there, ever again! I asked to speak with a supervisor. They told me to wait for an email within 24 hours. I want a full refund for this botched treatment! This is not okay for some one to do this to your face! The little that this doctor did was make one side of my lips bigger than the other. Groupon did not care, would not give me a refund and this email they are sending better or I am never using them again. So, after this "doctor" was done injecting my lips (I've had this done before and it's extremely expensive. I know what it should feel like), I was confused because I felt absolutely nothing. Then, he says we are done. And, there is seriously no improvement in my lips at all! Then, he tries to bait me into buying this app to get me to have points for the treatment where he will obviously get points! And, I did it, thinking it would benefit me, but it just wasted more of my money! I relayed all of this to Groupon and they did not care AT ALL, would not refund me OVER MY DEAD BODY! So, until they do? I AM GOING TO TELL MY STORY ALL OVER THE INTERNET!

I bought a Costco membership from them. I was supposed to get a $45.00 voucher. I didn't get it. I have been checking my emails.

While on vacation I purchased a Groupon for an event, but the first time I tried I got a message saying my purchase could not be completed. I figured I entered my credit card incorrectly or something, so started all over again. The second transaction went through fine, but then moments later so did the first one. So now I was charged twice ($182 each). I contacted customer service online immediately and spent a good part of the rest of that day dealing with robotic responses about their "policy" that all sales are final. There was no consideration given to the fact that this was not something I purchased and now wanted a refund for- it was a simple matter of the charge going through twice, moments apart. The event that the Groupon was for had not even happened yet, there was no reason for them not to simply reverse one of the charges. I tried going through my bank, who did investigate, but ultimately could not get the refund from Groupon either because they were told that I had made two purchases, so the bank could not refund me. My bank did tell me that the error message on my first try purchasing would be an error on Groupon's end so to try going directly to them for the refund, which of course I had already done. The can't have a system that sends error/transaction can't be completed messages and then have the transaction go through, when in the meantime I've already made the purchase over again. Groupon did end up giving me groupon bucks credit, but since I don't trust their site and they don't usually offer things that interest me, I don't want a Groupon credit, I just want the money back for the second charge. Their customer service always felt like dealing with an actual robot and sometimes I would receive the same response more than once.

Awful customer service,very unpleasant experience, bought 3 Groupons and couldn't use them cause the gave me folty barcodes

Groupon has a one-star rating from Better Business Bureau. Meaning most customers are not satisfied with Groupon and this company should be avoided. The company is totally nonresponsive to customer concerns, opting instead to make difficult demands when customers seek valid responses to their inquiries. I have been seeking a refund for a Sam's Club membership I paid for but never received I purchased $70 membership on March 9th. When I went to Sam's Club there was no record of my membership purchase Groupon told me to go to Sam's for any further assistance. Groupon again told me to go to Sam's again and again. I made five trips to Sam's, numerous emails to and from Sam's and Groupon. Groupon kept on trying to say their mistake was my fault. Two- and one-half months and still no refund. Groupon cannot be trusted and should be avoided..

"Exchange program" is a SCAM. Once you buy, you only have 3 DAYS! They could easily credit your account and debit their merchant -- since you have not used your voucher. But NOOOOOO...On Day 4 -- YOU'RE SCREWED! If you buy a service and then something happens beyond your control and you cannot use it, TOUGH LUCK! NOT A REPUTABLE SERVICE OR COMPANY! They hide behind FALSE and MISLEADING STATEMENTS, e.g., "The amount paid for this voucher ($100.00) with Merchant NEVER EXPIRES. The promotional value expires Month Day, Year." In other words, you and your voucher that you cannot use are F***ed! DISHONERABLE OPPORTUNISTIC COMPANY!

Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually got to use the Groupon, contacted customer service at Groupon and they never fixed it. Groupon is a waste of money sketchy and fraudulent.

That was my last time to use Groupon. I had a problem with redemption of my coupon. The place I went to talk me into more expensive services and at the end didn't accepted my Groupon, plus I didn't like the treatment. I wanted to cancel my 100$ facial with Groupon and it was so hard to find assistance. Then some chat guy hang up on me. Now, I spent 300$ between the salon and Groupon and that was the best deal ever!

I have been using Groupon for years now and it is no longer worth it since you need to wait 7 business days to get your credit back even when you are unable to reach out to a merchant. Groupon's policy has changed and will be losing lots of customers. I tried to contact customer service and the person was so rude he closed the chat on me after telling me he was sorry not giving me time to say anything else.

So I believe that it's scammers on The site I purchased a massage. The address in the phone number did not match up. The number did not work the address. The building was not there. I'm gonna post two pictures, so you guys can't see the address in me purchase

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

I've purchased multiple deals from Groupon.com and can comfortably say that I am happy with my purchases nearly each time, and when something goes wrong, I simply break off a call or send an email and it gets resolved in the same day. Thanks, Groupon! Huge fan!

Waited a long time to get merchandise. Tracking info unavailable once it shipped. Customer service was great, though, they issued a refund right away and gave me $5.00 for the trouble. Not sure I'll buy another Groupon again.