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on 7/11/24Hello Patricia.
Thanks for your questions! To create an ID.me account I have provided directions in the following link. https://help.id.me/hc/en-us/articles/202673924-Creating-your-ID-me-account
If you need further assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me