Has anyone here actually spoken to customer service? Their site says 24/7 email support but there has been no response to my tickets.

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Has anyone here actually spoken to customer service? Their site says 24/7 email support but there has been no response to my tickets.

asked by Janine D. on 12/3/22

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Michael L. [iHerb Rep] · Answer 1 · 2022-12-05T11:15Z

Michael L. [iHerb Rep]

on 12/5/22

Dear Valued Customer,

Due to increased contact volume right now, agents may take up to 24-48 hours to respond. Please be advised that submitting multiple support tickets only further delays a response and may cause confusion. However, we are glad to assist you here as well with any issue or concern you may need help with. Please feel free to directly message us here and we will be glad to assist you.

We hope to hear from you soon and are standing by to help.

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