• Il Makiage

Il Makiage

Write a Review

Overview

Il Makiage has a rating of 3.8 stars from 7,500 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 1st among Cosmetics sites.

  • Shipping
    328
  • Quality
    314

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 62.8%
Positive
2,251
Neutral
367
Negative
968
147
See all photos
How would you rate Il Makiage?
Top Positive Review

“Company That Helps and Teaches”

Sarah H.
9/26/24

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Top Critical Review

“Three orders”

Colleen W.
9/16/24

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Reviews (7,500)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1250) skin tone (213) credit card (97) right shade (78) right color (52) phone number (36) trial period (47) promo code (46) auto ship (50)
Thumbnail of user irenev141
Texas
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase

I was purchasing something using my phone and found it was very easy to accidentally press "subscription" instead of "one time purchase". Just be sure to review that the radio buttons didn't change before you submit the order!

Thumbnail of user sarahh2973
Texas
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

The website gives you all the information you need which is helpful for me because I do not know much about makeup. The staff has also been kind and helpful. The products feel light and nice on my skin, do not irritate my face, and do not smell strong. Only one product seemed deceptive, but I've been happy with everything else. I plan on slowly building my makeup knowledge and collection through this company. Above all, I really appreciate the consistent e-gift codes I receive. Good makeup is expensive which is overwhelming, so getting a gift card every now and then helps.

Thumbnail of user colleenw361
Oklahoma
1 review
1 helpful vote
  • Send Message
September 16th, 2024
Verified purchase

I order one product today and was charged for three. I've been trying to correct this problem but I don't have a number to call to cancel. The money is already taken out of my PayPal account. I'm getting responses like they will talk to me soon. Will it's Friday and I'm pissed.

Thumbnail of user nataliem1477
Kentucky
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

Company to aggressive on you subscribing. Can't take no for an answer. Tried to bribe with free products 4 times before you could end order. Will keep me from ordering next time, do not like sales tactics.

Thumbnail of user anneb1387
New York
0 reviews
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

I finally ordered a product so that the constant emails would stop. This is overly obsessive marketing. Fourteen days seems like a short time to try & return. I'm nervous about returning it in time & the charges that will happen if I don't. Too much pressure for a simple beauty product.

Thumbnail of user stefanieg80
Missouri
1 review
0 helpful votes
  • Send Message
October 7th, 2024
Verified purchase

The app is easy to navigate and I love how the app is setup to help you to find your perfect shade, which really helped me decide the shade of concealer that was perfect for my complexion. Also, in selecting the right lip crayon, although there were various colors on a few different models with various skin tones, I think it would be beneficial if you had a way to try on the colors for eyes, face, and lips virtually by either the system allowing you take a picture or use one of your pictures that you already have saved. I also really appreciate getting free gifts with a certain amount ordered and really like the discounts that I have received. It makes you feel appreciated as a customer.🥰

Thumbnail of user wandsk1
California
1 review
0 helpful votes
  • Send Message
November 5th, 2024

I was eager to try your primer got all set up to the point of needing to pay. Was not happy there was an extra (different) product included (although showing free) but…I read the auto full price for the 3 items in my cart. Decided I should find any reviews that weren't glorified. Found very unsettling customer service (if any) and spam like problems with returns. Will not purchase because of those

Thumbnail of user kimmys30
Florida
1 review
0 helpful votes
  • Send Message
October 30th, 2024
Verified purchase

I am a brand new customer but as for the questions that they offer and the guidance they give you throughout the signing up and shopping on their site they're very thorough and I'm excited especially for their primer because I have a lot of issues with my pores so I'm super excited to get started and because of the flexible replenish plan you can get anything you want anytime you want and they're not going to take anything from you unless you make sure it's right. So as of now I give them great reviews I didn't give them a five because I haven't tried the product yet but I'm very optimistic! I deserve to feel pretty again after the last couple years! Fingers crossed

Thumbnail of user osannap
California
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

I have been a customer for quite some time and this brand is by far the best foundation I have ever used. The quiz got my shade right from the first order. It has the perfect coverage, gives my face a porcelain finish and never looks cakey, dry, or patchy. Truly the best foundation and concealer I have used in my 30+ years of putting makeup on.

Thumbnail of user lisas6226
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 24th, 2024
Verified purchase

I've ordered several items from Il Mackiage and they do not disappoint! They use quality ingredients, the products go on nicely and are moderately priced. I will continue to try new things from this brand.

Thumbnail of user nicolef2076
Washington
1 review
0 helpful votes
  • Send Message
November 6th, 2024
Verified purchase

This is actually my second time ordering this...it's the most beautiful natural looking foundation I have ever used. It makes your skin look beautiful and it doesn't feel heavy or cakey. I love their process of matching the perfect foundation to each person also. It is very thorough and they make sure they have it just right. 5 stars all day! Thanku so much for this game changer!

Thumbnail of user lisaf2857
Michigan
1 review
1 helpful vote
  • Send Message
October 2nd, 2024
Verified purchase

I have loved every product I have tried. I've even turned some people on to trying as well. Mascara hands down is the best I've used. The after party foundation, is a MUST. Second time I'm purchasing the primer, goes on like silk.

Thumbnail of user suzannev31
Michigan
2 reviews
1 helpful vote
  • Send Message
September 9th, 2024
Verified purchase

I've used every primer on the market, and several were great. But this primer is amazing. It creates the perfect canvas for your make up, and gives it extra staying power, with no cracking or caking. This is my second order of this product.

Thumbnail of user sherir192
Washington
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

I don't understand how come if you for instance say by the primer $49 take the subscription which as soon as you get instant savings would make it 4410. It never comes out to that it's always still $49 why?

Thumbnail of user angelr690
Michigan
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

I was very skeptical at first as we women know it's hard to find the perfect foundation. One that doesn't break u out in pimples. One that people can't tell u wear it. Well the search is OVER lol this is it ladies. 100% satisfied with this. I received one that was damaged before but once I emailed them they let me keep the damaged one and sent me a free replacement. FREE. I will continue to purchase from IL Makiage. I never write reviews but I had to for this.

Thumbnail of user mercedesh104
Arizona
0 reviews
0 helpful votes
  • Send Message
October 15th, 2024
Verified purchase

I'm extremely happy with the customer service and entire experience. They were so kind, helpful and responded so quickly. Literally the best customer service I've experienced from a company in a long time. Other businesses could learn a thing or two from these fine representative.

Thumbnail of user shanao13
California
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

I saw the ad and took the questionnaire on Instagram. It looked and sounded so good from others reviews, I pulled the trigger and am trying it! The biggest draw was how well ppl said it matched their skin tone. I just ordered it today, so waiting to try it now! I liked the 14 day trial free return part, but hoping I won't have to! 💄💋👠
P.S,,, the ordering process was painless and easy. I liked that they sent me a text to just click and took me straight to my saved color and product!

Thumbnail of user angelas3459
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

Not a good company. If you need to dispute, or cancel there is no one to speak to. When you have to purchase color matched products them can't speak with people to make the changes, it's not worth it. Too frustrating

Thumbnail of user victoriab1476
Alabama
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase

I love their products. I use the.Poreless Primer since I have naturally oily and acne skin, it works really really well it doesn't clog my pores either. I've been thinking of doing the subscription, but I just haven't yet.

Thumbnail of user shawnaf74
Wisconsin
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

I was so looking forward to this foundation being amazing. Sadly it just doesn't work for me way too cakey and the coverage doesn't work for me. I've heard other people loving it, so I guess it really depends on your skin type.

Thumbnail of user tammys1764
Wisconsin
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

I have had 4 bottles of the foundation and I love it. My last bottle however did come open, which made me a bit sad. I am now going to try the primer. I am over 50 and love that this foundation does not cake.

Thumbnail of user joec2636
California
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

I bought some of your products before and when I went to replenish what I bought before, there's no way to just go and get the product. I have to go through all of the craziness again. Please make it so that people can actually click on "Shop by Product" as the menu bar would indicate. It was driving me mad and made me think twice about the effort being made.

Thumbnail of user monicah787
California
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Hi. I have 2 concerns. The first time I ordered the no filter gel for face it lasted the appropriate amt of time in my opinion. The second time, it ran out so quickly. Not sure if it was dry as well because the consistency was thick. The bottle cannot be opened to check so this made it difficult to see why I was out so quick. I'm ordering another one and let's see. Second concern is as I'm placing order I don't see what I'm supposed to put for free shipping or my birthday code. It didn't say if it went through. K

Thumbnail of user jang526
Texas
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

At first I didn't like this makeup, then I noticed how well it settles into your skin without accentuating the fine lines like some other "high-end" cosmetics do. I am now going to try some of their other products to see how I like them.

Thumbnail of user margaretd1684
California
1 review
0 helpful votes
  • Send Message
September 1st, 2024
Verified purchase

Only not 5 cause it's not so easy to reorder your color. The "I already know my sade" button is so small and easy to miss. Also I ordered a concealer this time and I didn't get to choose my shade. I'm assuming it automatically matches my foundation.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user nicolec2103
Nicole C.
Typically responds within 5 days

How do I know I can trust these reviews about Il Makiage?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.8
7,500 reviews
Have a question about Il Makiage?