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Here’s what consumers have asked with answers from JackThreads staff and previous consumers.
We appreciate the love, and are sorry to see that some of you had a tough experience under previous ownership groups. We wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two previous ownership groups (starting during the farewell sale in 2016). As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, exclusive discounts, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team anytime, we're here to help.
JackThreads is legit and has been around since 2008. The company was sold in the early 2010's, and went through some tough times under that ownership group starting in late 2016. As of October 2022 JackThreads is now back in the hands of its original founder, with a growing assortment of product, exclusive discounts, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com.
Any items marked "Final Sale" are offered to our customers at deep discounts, and therefore aren't able to be returned. This is pretty standard practice among all retailers anytime products are being offered at very deep discounts. For questions like this (or any others) our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to us anytime!
