- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JackThreads has a rating of 3.1 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. JackThreads ranks 73rd among Men's Clothing sites.
JackThreads is back in the hands of the original Founder... and you can totally tell. I have purchased 3 items recently and I am all-in again! Customer service is back to what it was... you can live chat with them and get an immediate response. Everything is updated on the site and new drops all the time. Delivery was spot-on for everything. Been hoping JT would come back to life and it looks like they pulled it off. Good for the original founder and good for the JackThreads brand. JT is my jam.
You guys are the worse and i'm going to blow your scam sites and post terrible reviews. I returned an item 3 weeks ago almost worth 300$ and i have yet to receive a refund, call, or email. Ive followed up with my bank to deal with your garbage company. Everyone go read up on this site before ordering. Thanks for nothing.
JackThreads is back in the hands of the original Founder... and you can totally tell. I have purchased 3 items recently and I am all-in again! Customer service is back to what it was... you can live chat with them and get an immediate response. Everything is updated on the site and new drops all the time. Delivery was spot-on for everything.
Been hoping JT would come back to life and it looks like they pulled it off. Good for the original founder and good for the JackThreads brand. JT is my jam.
You guys are the worse and i'm going to blow your scam sites and post terrible reviews. I returned an item 3 weeks ago almost worth 300$ and i have yet to receive a refund, call, or email. Ive followed up with my bank to deal with your garbage company. Everyone go read up on this site before ordering. Thanks for nothing.
Excellent service and always comfortable clothing. They were out of my size for the Arch Joggers so I went to Revolve instead, but nothing against Jackthreads. I'm just extremely thin and require an X Small size. They usually always have in stock and the clothing is great quality. Also, I love New York <3
Thanks for the review Joey. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out anytime.
I placed my order and after reading all the reviews i was a little nervous about how long it would take. Needless to say, i received my package in ONE DAY! I could not believe it! Very happy customer!
Thanks for the review Jennifer. We're glad the experience was smooth. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com.
Used to love JT back in the day, and I bought recently because the founder is back running the business. The customer service and pricing are great again and the list of available products is growing. Glad to see them back
Tip for consumers:
This company was amazing until it was sold a few years ago. I never thought it would come back, but the original founder bought it back and now it is back and even better. The products are amazing and I can tell they’re adding more and more. The customer service is super professional and responsive. I don’t know about returns or any of that bc I’ve kept everything. It’s so nice having it all back!!!
Products used:
Shoes, Jackets, Shackets, socks, sweat pants, hoodies, boots
I really like the styles of most of the items here. How I wish they have smaller sizes for kids and teenage boys. Today's kids wants to be look like an adult. I like dressing up my kids and Jackthreads is my taste. I am pretty sure it would not only me but also my growing up kids will consider Jackthreads an all-time shopping site if they made it, especially for shoes and suits.
The delivery was reasonable enough and the quality of the pants that I ordered was pretty good except the sunglass.
Sean, thanks for the feedback, we'll keep this in mind for the future. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out anytime.
I've been trying to get in contact with JT for over a week now and no resolution. I've been asking them for an update to a shipping label but after more than a week, no resolution. I put a request in on PayPal, but what do you know, the package is now intransit with an incomplete address and still no word back from them...
Tip for consumers:
don't $#*!ing buy $#*! from these scumbags
Products used:
if i ever get them....
Matthew, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right
I ordered on May 7th and was charged on May 9th and it is May 19th today and still no shipping notice or package. They had a great going out of business sale and of course like many I took advantage of that. I have left messages and emails and no one has gotten back to me. This is unacceptable in so many ways. If JackThreads truly cared about their customers they would of treated us well even in the end. I guess they just cared about getting a quick buck and shutting down shop.
Hi. We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right
Do not order from them. They will not reply to emails, calls, texts, message or ANYTHING. It took a month to get my order. This company has serious issues. Stay away!
Amy, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right
It's really cool to see a brand that really understands what I want. GREAT FASHION FINDS. GREAT VALUE. GREAT CS. I have purchased 4 different times since JT's relaunched and I have been really happy with my experiences. I highly recommend.
I have a $250 dollar voucher with Jack Threads and are refusing to acknowledge it. They have now stopped replying to my emails. Do not shop with them! They will Rip you off.
Ed, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right
BEWARE. When you purchase the item it says "returns accepted." but they are the first company that does not refund your money. They only give you store credit. Do not refund money on returns.
John, Thanks for the review. We accept returns within 30 days of purchase of unworn/unused items. Our return policy is listed on our site. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out anytime.
Ordered for my teenage sons. Great prices and quality. Arrived quickly and in good packaging. Would definitely order again, and would recommend to others.
Thank you for the review Nancy, and we hope you continue to shop the site! As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com.
I ordered a digital gift card on 12/5 to be emailed to my son on 12/23 for Christmas. I got an email right away with confirmation along with an order number.
My son did not receive the gift card on 12/23, so I sent a message to Customer Service inquiring why it had not been sent.
I got a reply from them quickly, informing me that it was canceled by the "Consumer Protection Department" because it saw "something that it thought was cause for alarm." They said they "passed along" my information to their team to re-examine the order and "they're always willing to give it a second look if the customer contacts us".
I replied, suggesting they should have contacted me with any concerns, or at least emailed me that it was canceled, and explain the reason. They responded to me saying "Due to the sensitivity of this information, we are not allowed to contact the buyer in case the card was compromised. The review system used does not allow us to notify customers as a safety precaution to protect your information".
WHAT? That's what my BANK is for. THEY will notify me if my card has been compromised, or, because I check my bank statement daily, I would have seen if there was a suspicious charge on it and dealt with it accordingly.
They then stated that after further review, they did not find anything that even warranted a cancellation and that they "adjusted their parameters for review so that it shouldn't happen again". Then they suggested I could re-submit another order and they "will review and approve it as long as everything is correct".
Sorry, it was only $200 but I'll take my business elsewhere.
Victoria, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups starting in late 2016. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right
Wonderful products at amazing price points. Something here for your guy and the house as well. So easy to navigate through the site!
Thanks for the review! As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out anytime.
Service is almost non-existent. Some items marked "Final" so when you "try" them you can't return them. Complaints not answered. A very nasty place.
John, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right
I love Jack Threads. I buy joggers for my husband there that I can't find anywhere else and they ship super fast! The app is the WTG tho.
Thanks for the review Jennifer. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com.
$6.99 charge for a refund which just happens to be equal to a S&H charge to otherwise "free postage" return service. Just can't help themselves!
Thanks for the review. We'll pass this feedback along to our team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out anytime.
Best Men's fashion website online! Great designs and good deals.
Mat, thanks for the review. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out anytime.
Ordered some shoes came very fast at a great price will shop again!
John, Thanks for the review!
Very fun site to shop for my husband. Finding his birthday gifts have never been so easy!
Thanks for the review Kelly! As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com.
Gain trust and grow your business with customer reviews.
The official Twitter for https://t.co/hpuf1pBs8F. Download the JACKTHREADS App for iOS and Android now.
Jay, We're sorry to see this but wanted to offer an explanation. JackThreads was sold around 2017 and experienced a rough few years under two new ownership groups. As of October 2022 JackThreads is now back in the hands of our original founder, with a growing assortment of product, and a fully staffed customer service team. Our service team is available Monday - Friday from 9am -5pm EST on live chat, and always available via email: service@jackthreads.com. Reach out to our service team and we'll see how we can make it right