According to reports they are not paying their suppliers. Call your credit card company and dispute charges and you will get your money back

Not a special case unfortunately. Been a customer for years and they have failed to even reply to my inquiry about a refund for my last order placed on July 20. Your chances of getting a refund are slim... they will most likely give you a store credit, if that. Most credit card companies have a cap of 60-90 days to file a dispute. If you haven't already, I recommend at least contacting your credit card company to reverse the charge. Otherwise, you can file an online complaint with the FTC like I'm doing. If you want additional information, you can search the web. There are hundreds of complaints against his company, especially from vendors who say they have shipped merchandise, but were never even paid by Choxi.

Hi Myrtle C.,

We are so sorry to hear about the trouble with your order. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please provide us with your order number & details? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Choxi - Everything You Love, For Less.