Jewlr Questions & Answers

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Here’s what consumers have asked with answers from Jewlr staff and previous consumers.

57 questions answered

12% answered in 1 day

Question:

I see all these people commenting how fast shipping and processing is but i havent even seen a change in my order. I see all these people commenting how fast shipping and processing is but i havent even seen a change in my order.

Answer:

Hi Erica -- what's your order number and I can look into this for you

By Marg V. over a year old

Question:

What is the kind of material of the free rope chains that comes with the pendants? is it gold plated, gold filled, or solid gold? thanks! What is the kind of material of the free rope chains that comes with the pendants? is it gold plated, gold filled, or solid gold? thanks!

Answer:

Hello Danilo, All of our pendants come with a corresponding chain of the same metal you choose for your item. When you customize the pendant, you will see the different metal options available. We do not offer gold plated or gold filled jewelry. The available metals are. 925 sterling silver, 10k and/or 14k. If you have any other questions, please contact customerservice@jewlr.com

By Acela D. over a year old

Question:

Are dress sizes what they say dont want to order size 12 and its an 8 or a 16 Are dress sizes what they say dont want to order size 12 and its an 8 or a 16

Answer:

Hello Tanya We do not sell dresses but we have beautiful rings. We carry up to size 12 for ladies and up to size 15 for men. If you need help, please contact customerservice@jewlr.com

By Acela D. over a year old

Question:

Is the jewelry real ? Is the jewelry real ?

Answer:

RJay, our genuine sterling silver contains 92.5% silver and we do not sell gold plated or gold filled jewelry. All of our products meet and/or exceeds industry standards. We have a great variety of genuine stones and you can also select simulated stones. A Certificate of Authenticity is included with your personalized item. Please, shop with confidence. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 for additional information. Thank You

By Acela D. over a year old

Question:

Do you guys charge for size adjustment in case the ring will not fit? Do you guys charge for size adjustment in case the ring will not fit?

Answer:

Yes, we offer one FREE resizing within 30 days for orders in the US and Canada. In the holiday spirit, we are extending our free resizing period until January 16th, 2018 for all orders placed after November 1,2017! For our customers in other countries, please contact us so that we can arrange the resizing for you at a discounted rate.

By Mike G., over a year old

Question:

How long does a personalized hoodie take to receive How long does a personalized hoodie take to receive

Answer:

Hi Margaret, we don't sell hoodies, personalized or otherwise. We only sell personalized jewelry. Perhaps you are thinking of a different store?

By Stan C. over a year old

Question:

How long does the warranty last? what does it cover? How long does the warranty last? what does it cover?

Answer:

Hello Brayton, Thank you for your question.We offer a one year warranty on all our jewelry against manufacturing defects and workmanship. At Jewlr, our customers are very important. Our Customer Service Centre is always ready to help and if you have any further questions, please email us at customerservice@jewlr.com; Thank you for shopping JEWR!

By Acela D. over a year old

Question:

Are the genuine stones actually genuine? do they also come with a certificate? Are the genuine stones actually genuine? do they also come with a certificate?

Answer:

Jeff, all of our products meet and/or exceeds industry standards. Yes, we offer a variety of Genuine stones and a Certificate of Authenticity is included with your personalized item. Shop with confidence! Please contact customerservice@jewlr.com or call us at 1-866-610-8482 for additional information. Thank you for shopping JEWLR.

By Acela D. over a year old

Question:

Does someone know if the opal stone color as the heart color would look nice in the leaf 3 stone with leaves on side Does someone know if the opal stone color as the heart color would look nice in the leaf 3 stone with leaves on side

Answer:

Mariella, The Opal stone combined with many of our styles makes a beautiful piece. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 and we will gladly assist you in selecting a Leaf Ring.

By Acela D. over a year old

Question:

Hello, i am looking to get a mother's ring. my children were born in august and june. i thought june's birthstone was a pearl but when i look under june on your website it's a smokey quartz stone. is there any way to get a pearl?

Answer:

Greetings Ann, Thank you for contacting us. We are not able to offer birthstones in all stone shapes and sizes, so that is why you may not see Pearls as an option for all Mother's rings. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 and we will gladly assist you in selecting a Mother's ring. We do have few styles that are beautiful and accommodates your request. Thank you for choosing JEWLR.

By Acela D. over a year old

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Jewlr Questions & Answers

I see all these people commenting how fast shipping and processing is but i havent even seen a change in my order. I see all these people commenting how fast shipping and processing is but i havent even seen a change in my order.

What is the kind of material of the free rope chains that comes with the pendants? is it gold plated, gold filled, or solid gold? thanks! What is the kind of material of the free rope chains that comes with the pendants? is it gold plated, gold filled, or solid gold? thanks!

Are dress sizes what they say dont want to order size 12 and its an 8 or a 16 Are dress sizes what they say dont want to order size 12 and its an 8 or a 16

Is the jewelry real ? Is the jewelry real ?

Do you guys charge for size adjustment in case the ring will not fit? Do you guys charge for size adjustment in case the ring will not fit?

How long does a personalized hoodie take to receive How long does a personalized hoodie take to receive

How long does the warranty last? what does it cover? How long does the warranty last? what does it cover?

Are the genuine stones actually genuine? do they also come with a certificate? Are the genuine stones actually genuine? do they also come with a certificate?

Does someone know if the opal stone color as the heart color would look nice in the leaf 3 stone with leaves on side Does someone know if the opal stone color as the heart color would look nice in the leaf 3 stone with leaves on side

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