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on 5/24/17Hello, this is Nora from JJs House. We totally understand your concern about the negative reviews. But as you can see, we also have so many good reviews and nice pictures from our dear customers. Please be assured that we always strive to offer products of high quality and good customer service. If you are unhappy with the product you received, you can contact us back and get the full refund. If you have any questions, you can contact us via service@jjshouse.com. Our staff will offer a satisfactory and accurate answer for you.