JJ's House Questions & Answers

Hello, this is Nora from JJs house. We are gald that you are interested in our dresses. Normally it takes 15-18 days to prepare wedding dresses and 3-6 days for expedited shipping. We suggest that you can send us the item ID or link via service@jjshouse.com. We are more than willing to check the delivery time for you.

Hi there, this is Veronica from jjshouse.com. Please rest assured that our company is legal and formal. You may refer to the following facts: 1. JJsHouse has been verified by Norton Secured Seal. As one of the leading online retailers, we send our dresses and other products all over the world. 2. You can pay for your order via PayPal and your payment will be safeguarded. 3. After placing your order, you can always check the order status on our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around the world such as DHL, UPS and so on. 4.As a legal and formal company, we have our own Facebook. In addition, many customers have purchased from us and left us good reviews. You may also go to "About us" and "Testimonials" for further information. About Us: http://www.jjshouse.com/about/help.php?page_id=2 Testimonials: http://www.jjshouse.com/about/help.php?page_id=3 Could you please tell us which item you are interested in (need the ID or link)? We are glad to offer you more information. Looking forward to hearing from you.

Hi, Laurel. This is Veronica from Jjshouse.com. I am glad to help. Would you please tell me your order number so I can help? You can send me an email to feedback@jjshouse.com. Hope to hear from you :)

Hello, this is Nora from JJs house. We are gald that you are interested in our dresses. Normally it takes 15-18 days to prepare wedding dresses and 3-6 days for expedited shipping. We suggest that you can send us the item ID or link via service@jjshouse.com. We are more than willing to check the delivery time for you.

Can you please tell us your order number so we can check for you? Please send it to service@jjshouse.com. We will help you to solve any issue.

Hello, this is Nora from JJs House. We are gald that you are interested in our website. We have a wide range of prom dresses with high quality and reasonable prices on our website, which you can check through the link https://www.jjshouse.co.uk/Cheap-Prom-Dresses-c18/new-arrival/. And we accept return within 14 days of the item(s) arrival to you if you are not 100% satisfied (excluding final sale items, swimsuit, jewelry and lingerie). If you are unhappy with the product you received, you can contact us back and get the full refund.

Hi, please feel free to contact us by sending emails to service@jjshouse.com if you have any concerns. We are more than happy to serve you.

Hello, this is Nora from JJs House. We totally understand your concern about the negative reviews. But as you can see, we also have so many good reviews and nice pictures from our dear customers. Please be assured that we always strive to offer products of high quality and good customer service. If you are unhappy with the product you received, you can contact us back and get the full refund. If you have any questions, you can contact us via service@jjshouse.com. Our staff will offer a satisfactory and accurate answer for you.

Hello, this is Nora from JJs House. We totally understand your concern about the negative reviews. But as you can see, we also have so many good reviews and nice pictures from our dear customers. Please be assured that we always strive to offer products of high quality and good customer service. If you are unhappy with the product you received, you can contact us back and get the full refund. If you have any questions, you can contact us via service@jjshouse.com. Our staff will offer a satisfactory and accurate answer for you.

Hello, this is Nora from JJs House. The return policy differs from items. Here we would like to give you a brief introduction of our return policy for the dresses first. To return items, first customers need to contact us within 14 days upon receiving their items. For a dress in standard size (except for Final Sale items), you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers. And for a dress in custom size, if it arrives in a defective manner, mis-shipped or color error (Unavoidable color difference is excluded), you can get a full refund. While, if the dress is not faulty, we are afraid that the return will not be possible. In this case, our after-sale staff will still offer you satisfactory solutions. Normally it takes 12-15 days to prepare prom dresses and 3-6 days for expedited shipping. We suggest that you can send item ID or link to us via service@jjshouse.com. We are more than willing to check the delivery time for you.