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JJ's House has a rating of 3.5 stars from 3,063 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress, and good quality. JJ's House ranks 5th among Wedding Dresses sites.
This company responds to reviews on average within 4 days
I purchased beautiful final sale dresses at jj house always had a wonderful shopping experience excellent customer service. I have been a customer for several years and would highly recommend jj house to my friends and family.
Declared value invoice was $18. Dress cost $180. Resulted in $200 customs fine I had to pay to get dress released from customs. Absolutely no reply from JJsHouse for 3 days on this. Either major fraud or honest mistake? EDIT: JJsHouse replied on my mail and promised to refund penalty.
Declared value invoice was $18. Dress cost $180. Resulted in $200 customs fine I had to pay to get dress released from customs. Absolutely no reply from JJsHouse for 3 days on this. Either major fraud or honest mistake?
EDIT: JJsHouse replied on my mail and promised to refund penalty.
I purchased beautiful final sale dresses at jj house always had a wonderful shopping experience excellent customer service. I have been a customer for several years and would highly recommend jj house to my friends and family.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Excellent customer service beautiful dresses at a affordable price.
Ordered beautiful dresses good quality and affordable. Excellent customer service went the extra mile to make me a happy customer i have been a customer for 3 years and will always keep coming back because of the kind representatives. JJ's House has everything you need for special occassions all at a affordable price and they are always kind and eager to help with any questions or concerns you have about dresses and custom sizing so you can find the perfect dress and look good on your special day.
Shipment was on proper timing. Outfit was almost true to size, body was perfect except shoulders were a little big so had to be altered for me. Length was also long for me and had to be altered as well. Really loved outfit. Very happy overall
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I love this pant set. The color is a true Taupe color with a sleeveless lace top, a sheer jacket with lace and pants.
This will be perfect to wear with gold or silver shoes and accessories.
The fabric is a good weight and will be comfortable to wear. Can't wait till my next cruise to take it with me.
JJ'S keep up the good work. This was on a special but makes it even more special.
Dear customer, we cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
I am very pleased with JJ's.
I have purchased a gown for my granddaughters wedding this past September, so beautiful. I had many compliments on it the perfect color Aqua, I was able to get matching shoes. Purchased a pearl beaded clutch loved it, many compliments.
Recently purchased a long sleeve beaded top dress and pant set on sale at a wonderful price, Ordered 2 new clutches so beautiful and different perfect price.
I have never had a problem with any returns.
Keep up the good workd JJ's
I will be back again
It took me a while to narrow down my selection as I had about 5-6 different gowns selected.
I ordered a Jade color tea length gown with lace beading and sheer 3/4 sleeves.
The color is perfect. I have ordered a matching tie for my husband and a new beaded clutch bag, silver satin shoes.
I will need to have the waist taken in some as I measured across the waist it measures 35 inches. My waist as I mentioned when ordering is 33 inches. May have it shortened about 2 inches also.
A second granddaughter is getting married July 2034 of which I have ordered a purple gown and either purple shoes plus or silver shoes.Thought I would just do it all now a little at a time.
It is easy to order and my gown arrived already.
You lists a purchase date of October 4,2013 it is 5/6/2023 with same order Number.
So pleased with JJ'S Keep up the good work I highly recommend your company to others.
I am a big cruiser and now have a new outlet for when I need something pretty and special and reasonably priced.
I tried on a few dresses a couple of times and getting them was quick and easy. The quality of all of them were excellent and returning them was just as easy. I found the perfect dress for my son's wedding in march2025 and even told the mother of the bride and she will be trying some on herself. Very pleased with JJ's!
Dear customer, we cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
I ordered 4 of my bridesmaid dresses custom size and 3 of them were incorrect.
I have photo evidence of the incorrect sizes but all customer service can say to me is that tape measurements can vary in size which is incredibly incorrect and a stupid thing to say? One of my bridesmaids dresses we ordered in 48 inches length and it has come in 42 inches. I have given JJ house over a week to resolve this but they have now ignored my emails which is extremely unprofessional.
I'm now left with one completely unwearable dress and the other two are going to have to wear dresses that a just to big for them because JJ House have got this wrong and are not doing anything to solve it.
I would not recommend this company to anyone who's planning on putting there faith in them for there special day!
Tip for consumers:
would not recommend to anyone
Products used:
only one of the dresses and it’s still not been resolved as there ignoring me
Thank you for your feedback.
After consulting with our dressmaker, we can confirm that the dress was tailored precisely to the measurements you provided. Please refer to the method of measuring Hollow-to-Hem on our website.
Quality assurance pictures have also been sent to your email address. For any additional assistance or clarification, please continue to communicate with our dedicated service team. Thank you for your cooperation and understanding.
I was so nervous to shop, let alone purchase online from JJ's. I couldn't imagine the kind of beautiful quality dresses that they make! This will be the 3rd dress that I have purchased from them and I have never been disappointed. The try before you buy is a great option and so easy to use. The styles, the materials the quality of the dresses is amazing.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I ordered 3 try-on dresses for a wedding coming up in September, just to see how different styles would fit. JJs try-on program is perfect. They send them out quick, you try them on, and send them back within 7days. Some of the best money you can spend when looking for something special. Thank you, JJs
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Very quick shipment, high quality beautiful dresses, and very easy return process. I ordered 3 more dresses to try on, and I'm very excited to receive them as well. JJ's makes it very easy. Now the hard part will be choosing the right one! Needless to say, I will be a return customer.
Other than being a bit long, it is a beautiful dress and the floral embroidery is incredible!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I am very satisfied with the service and product
They deliver what is advertised
Thank you for your kind review.
We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
Nice selection, good sizing guide. Easy check out process.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
The dress is beautiful, my daughter loves it.Fits perfectly, great material very well made.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
The dress, make and fabric were all excellent. The size was perfect and everybody commented on the color, fabric and perfection. Well done
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
My daughter ordered a dress for her prom. The dress was nice but didn't fit. She reached out to their customer service/support several times inquiring about returning the item. When no response was received after several weeks, she decided to respond to the order confirmation email. Amazingly, her message was answered but since too much time had passed, they refused to offer any return options. This company plays games with peoples money. My daughter learned a valuable lesson. Dishonest companies are out there. We will avoid JJ's House for any future dress purchases and we will make it a point to tell as many people as possible about how dishonest this company is... I cut and pasted my daughters email below. Response just stated she was passed the 14 day period and a return label was not an option...
Hello, my name is_____ and I have sent multiple requests for help through you website and a couple of emails. I have not received an answer form anything so I decided to reply to this email. I have been trying to return a dress i ordered from your website but I cannot get the return label and your website wont let me access it so im not sure how to proceed. Please let me know what I should do. Thank you for your time.
Horrible that she had to experience horrible customer service. JJ's House only care about making money... We will be donating this dress to charity since there as still some good people left in this world.
Tip for consumers:
JJ's House should revamp their return policy. Worst customer service ever...
Products used:
None
We understand your situation. Upon review, your item was delivered on April 1st, and we received your first request to return the dress on May 8th, which exceeded our return initiation period. Our policy allows customers to initiate returns directly online within 14 days of receipt, ensuring sufficient time for decisions without needing to contact our service team, which may operate across different time zones.
Thank you for your understanding.
I loved my dress from JJsHouse! It came quickly and fits great
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Tengo más de 15 días de my orden y no he recibido nada
Trato de checar por el número de factura o venta y no me deja hacerlo
Me envían un número de tracking y tampoco no existe, o sea es un fraude esta compañía
Porque no hay manera de rastrear la orden, pero para hacer el cobro en el mismo momento que lo haces se carga inmediatamente a la cuenta, malísima experiencia 😡😡 es un robo
Gracias por tu comentario.
Como se indica en nuestra web, el proceso de confección de tu artículo normalmente requiere de 12 a 15 días. Tu pedido fue enviado el 6 de agosto, y se envió una notificación de envío con detalles de seguimiento a la dirección de correo electrónico proporcionada en el momento de la compra.
Según nuestros registros, tu pedido se encuentra actualmente en tránsito. Lamentamos que esto haya provocado insatisfacción y una reseña negativa. Si no ha recibido la información de seguimiento o si hubo un problema con la dirección de correo electrónico, comuníquese con nuestro equipo de atención al cliente a [correo electrónico de contacto] para que podamos ayudarlo rápidamente.
Agradecemos su comprensión y estamos aquí para ayudarlo a resolver cualquier problema que pueda tener.
My daughter was in National American Miss competition wearing this JJ's house, dress. Dress was stunning and we will be ordering second dress for her American National Miss in fall. Thank you JJ's
Tip for consumers:
Definitely I will recommend their services, I took my daughters measurements and dress fits her perfectly.
Products used:
Flower girl dress
Wow, thanks for your lovely pictures! Glad to hear you like our dress.
Your satisfaction is of utmost importance to us and we eagerly anticipate the opportunity to serve you again in the future. Thank you for entrusting JJ's House as your preferred online shop.
I ordered the dress as a try-on and loved the style, elegance, and that it was lightweight for my son's summer wedding. I decided to keep it. Lots of compliments.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Product came as described and fit well. The shipping process was as described.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
We ordered bridesmaid and flower girl dresses with try in program and had zero issues with returns that we didn't want and dresses are great!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I was able to track my purchase. That was very important to me because the dress was for a wedding and I needed to know if it would get her on time. It did! Thank you
Products used:
Dress
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I ordered 2 try on dresses. They shipped 3 dresses with 2 being identical dresses. They charged me full price for one of the identical dresses that I am not able to get a response from the 7 emails sent. I am out $300! DO NOT USE THIS COMPANY! WHEN THEY GET YOUR CREDIT CARD THEY WILL CHARGE ANYTHING ON IT AND NOTHING YOU CAN DO ABOUT IT!
Tip for consumers:
They charged my credit card full price for dresses I did not order. I ordered a couple try on's and they shipped a 3rd dress I did not order and they charged me $300. I am not getting a response to my emails trying to get my money back.
Products used:
Dresses
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
After conducting a thorough review of our records, it has come to our attention that two separate orders were placed on our website under your different accounts. The initial order, numbered 3561750697, was placed on May 6th and consisted of one full-price dress. Subsequently, a separate try-on order was placed on May 12th. It is imperative to recognize that these transactions are distinct from one another.
Our esteemed customer service team has been diligently attending to your inquiries and has responded to your emails on May 26th, 2024, at 09:23:38. We would like to emphasize that if any transaction is not approved, we kindly request you to reach out to us with supporting documentation. Additionally, you have the option to initiate a return and receive a refund.
Should you require any further assistance or clarification, please do not hesitate to contact us. We are here to provide you with exemplary service and support.
I purchased a dress in February for an event in April, so I could get alterations if needed. Dress cost $248. I kept checking my order, and was getting worried because in one month the order was still "processing". I contacted them about it and got NO response. The order never shipped (they are in Singapore) but luckily I found a dress locally that I liked, and bought it. I canceled the order. JJ's House refunded me only $110 of my $248. When I brought this up to them, they went ahead and refunded my full amount. So yes they have beautiful dresses but plan on a good 6 weeks to get it.
Products used:
Dress
Dear Virginia H.,
We checked the emails back and forth between you and the customer service team. All the communication emails were sent to your email address: vh***@hotmail.com with the titile"【【Return & Tariff issues】--vhowell40 submit a request! # After-Sales】". You may look for the emails in your email box(junk email included).
The order was placed on 14th February and was cancelled on 23rd February. The order was cancelled more than 120 hours. According to our cancellation policy, orders cancelled more than 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost. Here is the link of our cancellation policy for your reference: https://www.jjshouse.com/help/order-cancellation-policy
Thanks for your understanding.
The dress is really nice and fits well. The little problem is that the fabric used to make the dress is not cotton or similar. That is my taste for dresses lol. I wish I find like this with a better material. I will definitely order more. The seller did a great job by shipping my order as sooner as I paid. With quick shipping, you want to shop more lol.
We're glad you liked the dress. Thank you for your feedback on the fabric. We appreciate your positive review!
I love the dresses JJ's offer, but I can never get my size in anything I want to try on. 2 shipments and 1 month of waiting for the right size and/or color in a dress I like. My daughters wedding will be here in 5 months and I'm still waiting. I want to find my size before I buy.
* JJ's House attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review.
We see there is one order under your account that was delivered on Feb 29th. May I know if you have received it?
We would like to help you but the try-before-buy program is so popular and can be easily run out of stock. If you are interested in a size that is not available, please fill in the blank beside the dress. You will receive notifications if the dress is coming back.
Thanks for your understanding.
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021 and 2024 The Knot Best of Weddings, 2022, 2023 and 2024 Wedding Wire Couples' Choice Awards!
Thank you for taking the time to leave us a review.
Unfortunately, we failed to identify your order information. Contacting our customer service team timely(within 14 days of delivery) is highly appreciated if our customers have any issues pertaining to their orders or services.
Please utilize the appropriate channels on our website to resolve your concern. We appreciate your understanding in this matter.