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    JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 88.5%
Positive
3,693
Neutral
61
Negative
418
View ratings trends
387
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How would you rate JustAnswer?

Reviews (8,135)

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Reviews that mention popular keywords

credit card (339) customer service (309) membership fee (169) bank account (53) right direction (47) emergency vet (50) expert advice (46) trial period (26) response time (36)
Thumbnail of user dr.tenneyf
Washington
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The gentleman asked specifically and poignant questions, reviewed our conversations and gave me alternatives to resolve my situation. I will pursue same same tomorrow with humble abandon. I learned more than anticipated. Many Thanks. Tenney Farragher, Ph.D. Amen.

Reason I chose this business:

Found recently developed issues with money from a Trust.

Date of experience: January 1, 2025

Thumbnail of user benniec75
New Jersey
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

Our dog was coughing and we had no idea why. After a few hours I reached out to Just Answer. I explained our problem and in a timely manner I was given a suggestion on what to give our dog and within an hour or so he finally stopped coughing and was able to settle down and get to sleep. I was so upset not knowing what to do to help our dog and the assistant was very calming while we waited for the veterinarian to give me a suggestion on how to treat Cody. I am extremely grateful.

Reason I chose this business:

Actually it was the first emergency contact I saw when searching the internet. I am so glad to have contacted them as they solved my problem quickly.

Date of experience: January 2, 2025

Thumbnail of user ronnieg281
Arkansas
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The system does not recognize my phone number. Sometimes I can't make contact. I am a member. The system has been broken for over two years with my information. No body response to my problem. I give up. Sometimes it works but then again no response my phone # *******004. *******@yahoo.com. Contact me. Let's talk!$

No results

Service

Date of experience: January 1, 2025

Thumbnail of user leol399
New York
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

Atty. Marty is so kind, listens intently and studies your case carefully. He answered my immigration issues and I don't doubt him because he explained to me in detail why I should not be worried. He is very knowledgeable about immigration law. He is so awesome!

Date of experience: January 2, 2025

Thumbnail of user annieg376
Texas
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Fast response and Atty Kenneth was very knowledgeable and answered my questions with tools to resolve the matter at hand.
I am able to confidently approach the matter at hand and expect a satisfactory outcome thanks to Kenneth! Thank you so much!

Reason I chose this business:

Searching in the internet for answers and you offered a real possibility of a true answer to my legal question.

Date of experience: January 1, 2025

Thumbnail of user tlcc4
South Africa
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I had a health scare on New years, which lead to huge stress. I was able to quickly address my concerns with an Awesome Justanswer doctor. Money well spent

Reason I chose this business:

I found them well rated online

Date of experience: January 1, 2025

Thumbnail of user darai9
Louisiana
1 review
0 helpful votes
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January 10th, 2025
Verified purchase

I had an excellent experience using JustAnswer. The expert I spoke with was incredibly knowledgeable, patient, and took the time to address all my concerns thoroughly. They provided clear explanations, practical advice, and reassurance that helped me make informed decisions about my pet's health. Their expertise and professionalism truly exceeded my expectations. I highly recommend this service for anyone seeking reliable answers and peace of mind without having to make an unnecessary trip to the vet or ER.

Let me know if you'd like to tweak any part of it!

Reason I chose this business:

I chose JustAnswer because I wanted quick, reliable advice without having to rush to the vet or spend a lot of money upfront. I liked the idea of being able to talk to an experienced professional right away and get answers to my questions. It gave me peace of mind and helped me figure out what to do next.

Date of experience: December 31, 2024

Thumbnail of user tracyt1235
Georgia
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I am very pleased with the friendly and punctual appraisers who have been assisting me. I had no idea of all the valuable pieces I've collected along my way.

Reason I chose this business:

Good reviews.

Date of experience: January 1, 2025

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Tracey,

We've attempted to find out how we can earn a 5-star rating from you. Is there anything else we can do for you?

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Thumbnail of user cindyc2833
Illinois
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

My puppy ate my medication. I contacted this site for help. We got our answer clearly and proceeded as directed. He answered all our questions. My dog survived and is full of joy about all the attention. I have already shared this site information with several pet owners and I know where to go in the future. Yes it cost me a fee. $5.00! That I could do.

Reason I chose this business:

Random luck but now I know where to go.

Date of experience: December 31, 2024

Thumbnail of user brendab4524
Washington
1 review
0 helpful votes
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January 10th, 2025
Verified purchase

I had some questions on my 6 year old Golden Retriever. He recently had his birthday and I have noticed his coat is really dry and lack lustre. He does shed but not as much any longer and seems his coat is thinner than it has been. I recently changed what he eats to a homemade after researching. The vet suggested adding 1,000 to 1,200 U of fish oil to his diet. He told me if I don't see a change in 2 weeks to take him in to my vet for blood work. I really appreciated having this service right at my finger tips! I would definitely recommend this to friends and family. I didn't have to wait long and it was only a $5 charge. (They said it was refundable?)

Reason I chose this business:

After reading what it was it was a no brainer!

Date of experience: December 31, 2024

Thumbnail of user dennisc2673
Georgia
1 review
0 helpful votes
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January 10th, 2025
Verified purchase

Need help and I didn't get the help I needed, the tech hung up in face I called back phone was answered but no one said anything for at least 3-4 minutes. Didn't get a service ID number or password as promised in a email. Tiered of trying to get help so please refund my $46.00 (forty six dollars)

Date of experience: December 31, 2024

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Dennis,

I would like to address this issue for you.

I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.

Please reach out if you need additional assistance.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

Thumbnail of user jima2271
Georgia
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Just set up new monitor with webcam and speakers. Would not work. Technician talked me through getting it to work. Very patient. Took about 15 minutes. Highly recommend.

Reason I chose this business:

The you tube videos were no help. No one seemed to have a help video. My webcam and speakers would not work. Just answer tech was knowledgable, patient and stayed with me until we got it working.

Date of experience: January 1, 2025

Thumbnail of user gwenc317
Virginia
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

ScottyT1119 sent me so much information including a diagram. I don't know that he could have been more helpful. He was totally terrific and all those that need mechanical help would benefit greatly!

Reason I chose this business:

The website came up on my computer.

Date of experience: January 1, 2025

Thumbnail of user suzanneb1622
Georgia
1 review
0 helpful votes
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January 1st, 2025
Verified purchase

Brandon was great! He listened and asked the right questions to fix my stove quickly. I had been replacing parts not realizing the first part I replaced had a closed valve, just needed to flip a switch. Next time I'll start here!

Reason I chose this business:

JustAnswer kept coming up when googling for answers.

Date of experience: December 22, 2024

Thumbnail of user shahidr31
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

My cat ate some leaves and was vomiting. Bethany reassured us and gave some good advice. She is better today. Bethany told me that she is available for further advice if needed. The service was prompt and truly helpful when we were worried and did not know what to do. Thank you Bethany.

Reason I chose this business:

This was the only prompt service available

Date of experience: December 31, 2024

Thumbnail of user fadrak
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

It was after midnight and I have a broken leg. My 5 month old Yorkie had diarrhea all day and I was becoming very worried. While looking up remedies online JustAnswer was an option. Not sure if it was real or not but I was willing to pay $5 to talk to a vet. Best $5 ever spent. Within 15 minutes a vet called me and gave me all the information to help my puppy through the night and recommended if any blood in stool or continued diarrhea to seek care locally. Very happy to report that the bland diet ideas and medicine recommendations worked. My puppy is almost well. Still a little lethargic but that's to be expected, she's tiny! Thank you JustAnswer. I'll be using regularly! Sincerely, FK

Date of experience: December 30, 2024

Thumbnail of user kene469
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Contacted eBay but got connected with Just Answer. Was getting info for a veterinarian. Would have had to pay monthly fee of around $50 per month for a continued membership. Canceled membership immediately.

Reason I chose this business:

Somehow routed through eBay.

Date of experience: January 1, 2025

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Ken,

I'm sorry to hear that you reached us in error. I hope you are getting your daily email now.

We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details.

The membership charge has been refunded, and I’ve ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Thumbnail of user buddya31
Alabama
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I provided extensive labor and equipment operations for a guy in a time crunch and without the ability to do the work himself. Once the work was performed he is refusing to pay me. I have since learned that this is how he conducts himself and his business. We had a "gentleman's agreement". Now I'm filing a labor lien on his property. The attorney I spoke with was excellent.

Reason I chose this business:

Found them online, since everyone is closed today where I live.

Date of experience: January 1, 2025

Thumbnail of user cheryls3856
Washington
1 review
0 helpful votes
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January 10th, 2025
Verified purchase

Tte attorney was straight up with ALL legal options. Very straight forward and honest. Appreciate that and quick to respond. Many thanks. Situation was resolved and I learned the law here in New Mexico about rental situations.

Reason I chose this business:

Needed veterinarian's help and they responded accurately and expeditially.

Service

Date of experience: December 31, 2024

Thumbnail of user dorindas37
Pennsylvania
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Our vet closed early due to the holiday, and we were uncertain if our lab ingested a grape. Knowing they can be toxic to dogs, we did not know how to proceed. We were so thankful for the phone call from your vet who guided us and put us at ease.

Reason I chose this business:

Internet search

Date of experience: December 31, 2024

Thumbnail of user kevina3088
Illinois
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

This is now day three going into the same issue that I've been dealing with now, I still believe we're going in the right direction, and everyone that has given me a hand so far is genuinely done their best to help me, out so I'd like to give a shout out to you guys Good job, I know what I'm dealing with is no easy tasts, definitely keep up the hard work guys, thank you!

Reason I chose this business:

I was recommended by the app so I give it a shot let's see where it goes,

Date of experience: January 1, 2025

Thumbnail of user kathleenq1167
Washington
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

Chat line was tedious, but the vet did help and dog is improving after probably ingesting something which caused apparent hallucinations. We have wild mushrooms growing outside after the rain, but we never saw her ingest anything. It's still a mystery.

Reason I chose this business:

Expediency.

Date of experience: December 15, 2024

Thumbnail of user todde495
Texas
1 review
0 helpful votes
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January 10th, 2025
Verified purchase

New Year's Eve and my heater is out. Corbin line with the technician and he patiently walked me through what was needed to do to fix it and within 30 min it was up and running again.
Can't beat the service!
Cheers

Reason I chose this business:

Count it on a Reddit thread and thought I would give it a try

Date of experience: December 31, 2024

Thumbnail of user moniquel329
Georgia
1 review
0 helpful votes
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January 10th, 2025
Verified purchase

The vet was wonderful and offered me an affordable alternative to an expensive emergency procedure I could not afford. She helped my cat and helped me with a solution when no one else could. I highly recommend this service.

Date of experience: December 30, 2024

Thumbnail of user maggiew307
Florida
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

If I did not go through JustAnswer, I would have wasted a lot of time and money on legal fees. With no outcome. This is the first step everyone should take whenever they are in need of advice. They are quick, personable and knowledgeable!

Reason I chose this business:

Seeking legal advice.

Date of experience: December 15, 2024

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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