Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it.

You can contact us through live chat or call our Member Services representatives for real-time assistance, we are available 24/7 at 1-866-337-0906.

If you are in Europe and residence of any EU member state, you can always log a complaint against them thru European Consumer Centre of your country, and call your bank to block and stop your payment immediately, explain it to them, you can also report this in the police as fraudulent and online scam, and explain to them your case, it will all fall to unfair business practice. You have no obligation to them because there was no service render, and you been tricked into signing up in their membership. They take seriously online cases like this.

The number on their site is 866 337-0906. But be warned. The customer service staff sound and go on like air heads ("oh, i'm sorry you want to cancel." blah blah, just cancel the account!) trying to stall you and run up your phone bill, I assume in the hope that you will hang up. I got "cut off" from them the first time I tried to cancel my account. Once you get through to someone make it clear that you want to cancel and don't let them veer the conversation in any other way until they cancel it and ask them for a confirmation of same.
I hope you get it sorted soon. It can be quite stressful (it's happened to me too). Best of luck with it, and stick to your guns!

Go into your account and cancel the contract - they are a dreadful company to d/w no customer service at all. I tried 3 times to return a pair of shoes and they were never collected so paid for them and chalked it up to experience. Once I cancelled though have had no issues since.

This is a total scam, they will bill you every month and it's difficult to stop... here is their 24/7 number, 1-866-808-4003 my husband had to go to the bank manager and do a three way call to stop the charges and even then had to pay two more months! Those cheap boots cost a fortune after all!

Depends where you are calling from, US, Canada, Europe. Look on their website and the number will be there.