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Lazada Questions & Answers
1,610
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Here’s what consumers have asked with answers from Lazada staff and previous consumers.
52
questions answered
15%
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Question:
Yung binalik namin na tv kahapon sana mabilis dumating ang replacement at sana hindi na defective, effortless shopping pero malaking abala in the end. sinunod ko naman yung return policy, dinala namin sa lbc then binigay ko yung tracking number and ra number, pero yung return form hindi naiprint kasi hindi nagappear nung time na pinindot ko na yung return button, may screenshot ako na nakalagay lang 1. pack items 2. write tracking number 3. drop off sa lbc, the next day ko na nakita may ipiprint pa na return form, so ok lang ba na hindi nakapagprint kasi may tracking number naman at name and contact details and address ko? ilang days before ko mareceive ang replacement ng ace led tv 19"? same product din ang replacement, may sira kasi yung ibinalik either yung remote control or yung sensor or infrared ng remote sa tv. order # 377888416 rn#377888416140901 please lang lazada sana mabilis ang process ng replacement hindi yung aabutin ng ilang buwan o higit pa, marami pa namang negative comments when it comes to customer service pagdating sa returns and refunds. ilang beses na rin ako nakaorder, dito lang sa tv sumablay, so please do something about this asap! thanks
Question:
Pwde kopo bang icancel ang aking order khit na shipped na #339428916? please wala napo akong sapat na pera ee
Question:
Hi lazada, i received my order (sony extra bass over-the-ear headphone) lastweek however due to questionable quality and genuinity of the item i had to return it back. i had sent the item to lbc yesterday@ 4pm. i am requesting for a refund through voucher, how long is the process time? hoping i could buy another item from the redeemed voucher before my brother's birthday on sept 20. thanks
Question:
Magkano po ba ang discount kapag first purchase ko sa lazada... saka pwede po bang gumamit ng 3 codes sa isang purchase?
Question:
What will happen if the delivey man did not find my address?
Question:
Legit po ba yung jordan xxx na php 5,500 na dating php 9,654.84 and original po ba ito or class a kasi isang picture lang ang meron
Question:
Lazada na cancel ko na yung isang product ko sa isang order, kasi po xl po yung nalagay ko po, pero bakit po yung price ay pareho parin po, declined lang po, tulong po kasi po sayang yung pera.
Question:
I cancel my order and it already in cancelled/declined status yesterday but this morning i still received a text from lazada that my order will deliver today, how come it will deliver today if i already cancelled it and lazada accepted it? my status already cancelled i have the rn numbers to proove it and the screenshot of the status.
Question:
Hi. 1st time ko po nag transact sa lazada. how will i know kung pumasok ang order ko? is there any confirmation/ order no.? via sms po ba iyon nagko confirm. i haven't send them my email kasi nalimutan ko password. i ordered using my fb account.
Question:
I have cancelled one item of my orders ( order # 364826156), a message says 'declined', what does it means?
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