Lorex Technology Questions & Answers

Here’s what consumers have asked with answers from Lorex Technology staff and previous consumers.

7 questions answered

0% answered in 1 day

Question:

I need advice on what to do with my lorex camera and nvr system? I need advice on what to do with my lorex camera and nvr system?

Answer:

DO NOT call Lorex Customer Support. You will only be shocked by the absolutely horrible support that you get.

By S S. over a year old

Question:

I asked to get my 2 cell batteries replaced for 4 cell. i was sure i asked for 4 replacements and i received only 1 today. it has taken 2 months to he I asked to get my 2 cell batteries replaced for 4 cell. i was sure i asked for 4 replacements and i received only 1 today. it has taken 2 months to he

Answer:

Typical Lorex Customer Support. Do NOT expect anything less than horrible support from them! Read the reviews! Read them.

By S S. over a year old

Question:

I ordered a camera systemon august the 31, 2018. where my camera system is and is it being shipped out today; or refund my 470.00. order no.l767029 au

Answer:

Good Luck! Customer service at Lorex is off the charts HORRIBLE.

By S S. over a year old

Question:

Anybody else having problems with getting their recall reimbursement for care n share baby monitors? i submitted the monitor on 9/6/16 and called several times but still no check. :( Anybody else having problems with getting their recall reimbursement for care n share baby monitors? i submitted the monitor on 9/6/16 and called several times but still no check. :(

Answer:

Dear Iris, please make sure you call our separate recall center at 1-844-265-7388 from 9 a.m. to 5 p.m. ET Monday through Friday

By Lorex F., over a year old

Question:

How long to format a 1 tb hard drive? How long to format a 1 tb hard drive?

Answer:

It should only take a few minutes. If you're having an issue, please email us at feedback@lorextechnology.com

By Lorex F., over a year old

Question:

I ordered 4 camera's but they keep on sending wrong model, instead of sending the model which i ordered they keep on sending wrong model, its just waste of time... customer support is very bad... I ordered 4 camera's but they keep on sending wrong model, instead of sending the model which i ordered they keep on sending wrong model, its just waste of time... customer support is very bad...

Answer:

Our apologies for the error. We have sent you a message and would like to get this resolved for you. Thank you.

By Lorex F., over a year old

Question:

I have a lorex security system it is the model lw2232 my question is how would i go about deleting certain video recordings from viewing. i tried looking it up but it gave me a walk through of other security systems different then mine. thank you! I have a lorex security system it is the model lw2232 my question is how would i go about deleting certain video recordings from viewing. i tried looking it up but it gave me a walk through of other security systems different then mine. thank you!

Answer:

Our technical support team would be happy to assist you. They can be reached at 1-877-755-6739

By Lorex F., over a year old

Question:

Contacted customer service, need nvr device id associated with a different email account. informed an additional $150 is required. why?

Question:

When i go work i cannot access my cameras on my phonehow can i fix it

Question:

I have a lorex dvr lhv2000 series. do you have replacements? can the lorex dvr lhv51082 work with my existing equipment?

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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