Luvme Hair Questions & Answers

Hi, my friend, May I know your order number and what kind of wig you purchased? Our wigs come with medium cap size 22.5 inch. If it is big for you, would you like to try to fold the elastic band and sew it a little bit, this will be tighter to hold secure. But as far as possible, do not sew the part that touches the lace. Some customers will use the headband to make the wig more fit. How about a try? Here's the link you can check: https://shop.luvmehair.com/products/wig-grip-adjustable-elastic-comfort-headband-fastener-adjustable-wig-band For our full lace and 13x6 lace frontal wig, the wig cap can't change, only medium cap size 22.5 inch. For our 360 lace wig, customized 4x13 frontal wig and closure lace wig, we offer large(23.5 inches), medium(22.5 inches) and small(21.5 inches) capsize. For our U part wig, we offer small cap size. We write the size option in the FAQ. If you want small cap size next time, pls check what kind of wig you buy or you can send an email (stella@luvmehair.com)to us to confirm. Or you can leave a message in the order notes, then we will contact you.

Hi Lavonda, The invoice is sent by the system automatic because of your abandoned checkout before. If you don't need the order anymore or you paid it online already, pls just ignore this invoice, you will be not charged by this invoice. Pls don't worry.

Hi AQ H. The invoice is sent by the system automatic because of your abandoned checkout or adding the cart before. We have canceled the invoice and your account won't be charged. Pls don't worry.

Hi Joy, Sorry for the inconvenience caused. If you paid by Paypal, once we arranged the refund, you will get the it soon. If you paid by credit card throgh Paypal or paid by credit card directly, the refund may delay a few days because the bank needs time to handle the money. Normally it will take 3-10 business days to get the refund. Pls don't worry.

Hi Riitha, We are sorry to hear that.We use DHL for shipping, normally it will take 2-4 business days to get the order. Our delivery never take one more month. Any problem you can contact our customer service Stella@luvmehair.com to provide more details about your order, screenshot or link of it. We will check and help you solve the problem.

Hi Barbara, Our hair is 100% human hair and best virgin hair, it is high quality and very healthy. It can last a long time with proper care. The hair we send to influencer and sell to customers are the same. And we have return policy. Any problem customer can feel free to contact our customer service Stella@luvmehair.com, we will try our best to help customer solve the problem.

Hi Octavia, Our undetectable lace full lace wig doesn't have pre-sewn elastic band, but we will send one with the gift bag. Our undetectable lace 13x6 frontal lace wig has pre-sewn elastic band.

Hi Angela, Pls don't worry, you can safely get through TSA with our wig on.