Mattress Firm Questions & Answers

Here’s what consumers have asked with answers from Mattress Firm staff and previous consumers.

1 questions answered

0% answered in 1 day

Question:

How long before i receive my refund? How long before i receive my refund?

Answer:

Who knows? They say 7 days, but that's 7 days AFTER they process your refund request which takes however long they feel like taking.

By Kyle P. over a year old

Question:

Happened to me payed 13000 for a serta and it's comming apart and kills my back. i sink right into the mattress. the worst..

Question:

What should i do? my mattress is hurting my back?

Question:

I purchased an expensive mattress and adjustable frame in 2019 and my mattress is sagging. i have filed a warranty claim and have a number.

Question:

Why the hell am i still not sleeping in a bed?????????????? you bought out sleep country....and they sold me a useless mattress and box springs in 2014...i have been sleeping without a bed since.....

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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