Here’s what consumers have asked with answers from Michael Kors staff and previous consumers.
I wouldn't buy from this crook. They will NOT send a refund and lie about it being sent.
They are no exchange if bought online only refund and to get your refund if paid via PayPal you would have to post the item back to Netherland to their main warehouse! They said they will refund as soon as they receive the item. I hope they will. No exchange in the shop if paid with PayPal but you can exchange in the shop if paid by card.