Michael Kors

Just god shoes one one the it's a demo one the already used and damaged, big, scratch on it! I really disappointed. And the bottom of shoes is completely dirty. I dont know what's their thinking! It is disrespectful to the customer

I had a terrible customer service experience shopping with Michael Kors online. Customer service was not willing to help with an address change. Despite several calls it wasn't done but I was told it was done and I should collect my package from UPS. UPS did not give me the package and it was delivered incorrectly. I reached out for a resolution Via phone several times wrote to them three emails, but no one was ready to listen. Never in my entire life have I received such a treatment from a vendor especially after shopping for over $1000. Every cry went unheard. Do not wish to support this brand anymore for this derogatory treatment.

I have ordered this hand bag 3 times physically on the phone with a live person who has told me yes it's in stock I see it here and will order it for you and yet 3 times order has bin canceled not in stock lies lies lies run away from micheal kors they are liars do not order anything from micheal kors ban them

Customer service was poor, not friendly, aggressive sales techniques and pushy. This was at the Alderwood Mall store in Lynnwopd, WA. Difficult to make a return even with original tag and Visa receipt. I couldn't even get an exchange or a credit for later purchase without being gauged. I will never shop here again and advise everyone the same.

I had ordered two phone size crossbody purses for gifts! Unfortunately, only received one but was charged twice. I called customer service and WOW...could not had been worst but verified it was never shipped, wasn't alerted, but was charged, no customer satisfaction offered, and no explanation of why they took my money without shipping the item!. Will not buy another item...with a closet full of shoes and purse by Micheal Kors🤬

Called their customer service number was on hold for one hour and 20 minutes and gave up. I will never ever purchase a Michael Kors handbag again. After two weeks a handbag should not fall apart with nowhere to get help with. The Better Business Bureau has over 500 complaints against the company therefore I suggest everyone avoid purchasing this brand.

There are many stores that sell Michael Kors brand merchandise but the best bet in my opinion is to get your purchase straight from the source. They have a much better selection, more unique items, and great sales. I've never had to return anything nor have I ever had to contact customer service. Everything I've gotten has been of superior quality.

If you pay 100.00 dollars for sandals you would expect them to last more then one season. I owned my MK for one summer and the thong broke while walking across the room. I emailed their customer service three times with photos of shoes and receipt of purchase and received ZERO response! That is unacceptable! Finally called and I had a hard time understanding the lady on the phone but was told no dice we dont cover it over 90 days. I think when you pay 100.00 for sandals they should last for several years. I have bought ten dollar flip flops that have lasted 7 years and are still going strong. Michael Kors does not stand behind is product. Shockingly bad customer service. I am done with MK

My bag was poorly packaged. It looks exactly like how those cheap drop shipping companies will package your item in a delivery! Tried contacting support and they disconnected me before they could solve my issue. What a joke!

My very first review and only because it's GARBAGE. I got the michael kors evil eye gold watch as a gift and within 5 days the band is falling off on both sides as the screw is missing on one side of the band for both ends. I've been wearing watches for over 25 years and this is the first. Why bother with the warranty if I have to pay to ship back even if it's a manufacturing defect. I will never purchase michael kors again, so disgusted he does not deserve the honor to have the first letters of his name in caps.

So upset with my recent purchase. Received purse with a sticky brown stain inside of it. Totally ruined…. You spend 350 on a purse and this is how it comes in the mail. I am disgusted. Called the company and they blew me off and refused to send a return label or a exchange. They said I needed to shop the purse back and wait 14 days for refund then buy again… I am 9 months pregnant and all I wanted was a new purse to take to hospital! But I get this! I do not plan on ever buying from them again because of how I was treated over the mistake they made.

I purchased shoes. They sent wrong size in right size box. I asked if I could take them to the store which is closer than my nearest post office to return. I was told I would only get a store credit as they no longer have those in the store no cash refund. How does that work for me? I now have to purchase something I don't require from Michael Kors and still go buy shoes? The whole point was to get them in the sale and for convenience. The opposite but even worse, customer service told me it sounded "like a personal problem, and not their responsibility to ensure I get correct item"- I was speechless. Then why would I use them ever again? Shame, I have a lot of items I happily bought form their store but I wont be again. Do NOT use their online shopping and its handled out of Atlanta Georgia and they were so rude! I am based in Canada.

Website should remove items that are not available for purchases instead of making customers go through the whole purchasing process, and then get an email stating the order has been cancelled as the item is not available. Also, I called customer service and I felt very ignored by the customer sales representative.
Very disappointing shopping experience.

Received a Michael Kors watch that I purchased for a gift. I opened up the package and found the front stone is missing. Called customer service to see if I can get one from another store since it was bought at a mk store. They would not let you return it, instead, they want me to ship it back and wait up to 30 days for a refund. I paid $480.00 for a crappy quality along with the worst customer service. They do not sell quality merchandise nor do they care once they have your money. I called my credit card company right away and sent the return info and pictures. Do not buy anything from Michael Kors

The purse came with a bent clasp from poor packaging. Later after removing the tags to take to work. I noticed the metal hardware was scuffed. Customer service acted as though they were going to assist but later changed their mind. It's sad that you buy from a company that doesn't take pride in their shipping operators or customer service.

Michael Kors online service is totally outrageous. Despite their rules staying Visa is an acceptable means of payment you cannot use it without a US zip code! Visa is accepted worldwide and not every one has a US billing address! I then called 5 times to order over the telephone a total of 60 minutes on hold from the Middle east! Had to give up. Was going to spend $400. Clearly they do not have enough staff and as many big companies nowadays are putting profits in place of service. I am so angry as now have no handbag for my daughter's Christmas gift.

Michael Kors billed my card several times, sent half my order, and is taking 8 days for "next day delivery". Then they had the nerve to be condescending to me. Save your hard earned money and buy elsewhere. What a scam.

I bought my girlfriend a purse of the site. Canada post ended up losing it ( $#*! happens not really mad about that part too much) took them 2 weeks to get my FULL refund. When I called they always gave me the run around. When asked for supervisor they are usually busy in a meeting or not working. Garbage customer service. Never again.

Purchased online a purse on sale. One day later went down by more than $100.00 again. Asked for price difference to be applied. Margaret a Manager states no we cannot do that as we have policies. Could not explain policy? Asked to speak to her manager but she explained there are no managers. I did make it very clear that there is a phone number online for Corporate Office. She then explained that they do not like to take calls or lose money with customers. This is true as above says it all. Michael Kors spends more time explaining what they can /will not do for customers.
It is deceptive to offer a refund within 7 days if their handbags go to a lesser price and then not honor it. Just bad business!

I made an indulgent purchase of a great bag while on holiday in Portugal.
Tragedy occurred when I went to immediately parade my precious MK bag on return to Sydney: gold rivet fell out of the shoulder strap.
Many emails later with the MK Global Customer Service, I was advised the bag would be replaced (drum roll, wait for this!)... conditional on me showing photographic evidence that I had destroyed my original purchase i. E., specifically by driving 4-inch cuts through the front & back of the bag!

Talk about turning a luxury brand into trash with the request to fulfill this violating action. Totally de-valued my 'investment'. Shame MK, shame... CG

I bought Michael kors footwear for the first time and I am sorry to say but the quality is so poor. They broke in just few months. My not so expensive footwears do better than this and have a much longer life span. Michael kors footwears were not worth the money. Although they looked good and was one of my favorite pairs. But there quality broke my heart. Very disappointed.

I have recently ordered from the MK global website, the bag didn't even come with a dust bag or a MK box/bag. I'm just surprised that it had a tag on! At least they thought of that. It was just simply wrapped around a blastic bag. The packaging doesn't feel exclusive or authentic at all. I have previously purchased MK bags from other trusted websites in the past and their packing was way better. It seriously feels like I have purchased a replica or a second hand bag. Never again.

Got myself a handbag from a MK. The bag itself is beautiful and of fantastic quality as expected. Obviously MK is not cheap, but the quality and brand is what you pay for. Worth the money if designer bags are for you.