MobileZap

This is a UK based company that's shop front leads you to believe it's Australian supplier. Goods come via the slowest shipping method possible.
Staff are rude and have no ethics.
Just read the large amount of bad reviews and don't get caught like I did.

Mobilezap is the best organised website for phones and accessories I have seen. Choose the phone and every accessory, genuine or generic, that fits that phone is listed, under logical category headings. Nothing could be simpler. Ordering is easy, dispatch almost instant and delivery prompt, with door to door tracking if desired. Every order has been delivered in just a few days, always exactly as ordered. No complaints whatever - only praise for an excellent service!

Firstly I used this site becasue I thought I was buying inside of Australia as it is ".com.au" but they shipped the product from the U.K. So delivery time was long.
Once I received the screen protector it was missing parts.
Now I'm in the process of trying to return it...This is my current status, an email sent by them... "Thank you for filling in our returns form. As your item is one that carries some returns restrictions, one of our customer service team members will be in touch within 1 working day to assist you.
In the meantime, please do not send the items to us until someone from our team has been in contact. "
This was meant to be a Christmas present.
Photo displays what I received. As you can see, I only received the "holder part". :(

This business was excellent to deal with. They delivered on time, the goods were well packaged and they provided a quick response when I asked for some installation help. I'm very pleased I purchased from MobileZap and would be happy to do so again.

I've used MobileZap twice now, both experiences have been poor. My disappointment stems from the store being unable to estimate arrival time of stock and dishonesty with information provided. I gave the store the benefit of the doubt once, but not again. Please shop elsewhere!

Way too slow. AVOID THEM.
Not in Australia even though they use. com.au
I am still waiting for my phone case.
If we can't trust them in terms of where they lead us to believe they are located, how can I trust that they actually ever even sent the item?
Best to buy through ebay where all reviews come from genuine transactions

The selection of mobile phone and tablet covers here in Perth is abysmal. Any colour you want as long as its black. Or white. So I got my orange tablet cover last time here and have come back for our HTC M one 9 covers. So now we can tell our phones apart! Good choice and good service.

Very bad experience... so far!

I have been waiting for the past 2 weeks fir the 2 cases i ordered for my huawei g9 phone... did not get any confirmation of my order. I just now found out that they ship the items from uk. Wil wait for another week. I dont know if they even read these reviews

A friend told me about the product - four uses in one - (1) a stylus for IPad or phone/touch screen use, (2) a ball point pen (3) a torch and (4) a laser beam. Brilliant and I'm about to order more for Christmas presents (if I can hold onto them for that long!)

Great availability for a not so common phone and, given the wide range of accessories, they even called within 12 hours of the order being placed to verify my details on a costly order. Protects them from fraud but protects us as cardholders as well.

This company sent me product that I did not order and debited my credit card. I since had to not only go through the hassle of closing accounts, but also reported them to paypal, eBay and consumers affairs.
Dodgy company, don't visit this website

One product arrived a week late on a paid express delivery service due to being "out of stock" and the other product they sent was incorrect. They then refused to pay for postage to correct their error. Such a terrible waste of money and time. Will never use their website again

I recently bought an Olixar Nokia 7 Plus Tempered Glass Screen Protector for $21.00. Came in a fancy box etc. all looked great.The hype stated it would eliminate bubbles and has some fancy protection on the glass to minimise finger prints.
I downloaded correct procedure etc. There were definitely no bubbles only a very noticeable " blob!
As for the fingerprints... what a joke! Lucky I'm not a crook because all the cops would have to do is take my phone... have never had a screen that attracts fingerprints and dust and grime as badly as this one. BUYER BEWARE folks... it's not cheap so don't bother with this product... you can do so much better.

Cancelled order today. Ordered 3 items eventually after 3days get an email asking to verify address then told it would take another 3-4 days for the item to be delivered. Requested refund of their express shipping charge as they cannot meet the service the advertised. They declined my offer i cancelled my order.
Avoid these liars.

They are not Australian based. Their contact number for customer service never answers. I bought a case for my laptop and it has never arrived neither I received tracking number. Really poor service. Wild never buy from them again.

I bought an Item from them which eventually was delivered but it took about 40 days. I got an order shipped email from them which did not have any shipment details I could track using and they did not respond to any of my emails. Got a bit concerned but eventually the product did come through.

I like the product range on offer, ordering was easy.
Processing the order and lack of communication to get the order complete was a slow and long winded process.
Need to improve system from after the order is placed to when it is received. The manager did get on top of order and handled it quickly.

I ordered a Sony Z4 pad genuine cover. Initially I was advised of a delay in shipping, then again and again. After another week with no update I sent a request and was advised of further delay with the offer to change my order. I changed the order and paid the difference and now a further two weeks and I don't have any confirmation of the order, no indication of delivery (even though multiples of the item were showing as "in stock") and am getting no response from the company.
It is now over 6 weeks from the initial order with no answers in sight.
I have started a dispute resolution with PayPal.

After 7 buisness days I had not recieved my item, and I contacted Mobile Zap. They promised a refund of $20 due to postage processing times, which I never recieved.
After asking for evidence, they couldn't provide anything.

20 buisness days later and several complaints to them, I was told if my Samsung tags don't doesn't arrive within "25 buisness days" then they will investigate.

Up until today (24 buisness days), my shipping number has said "update unavailable, item ready for shipping 2nd January".
Today I located several ip addresses used, and threatened to involve the ACCC and federal police for scam and fraud within Australia, from overseas (much higher convictions).
Now my shipping has been updated and it looks like something has been sent.

Avoid this place like the plague.
Class traitors.

Return Claim Made: No
Warranty Claim Made: No
Product Purchased: Samsung tracker

Ordered an Item 2 months ago the site said arriving tomorrow I had an offer 3 weeks ago saying that I could select something else or wait 1 week for the item to arrive the item has still not arrived and I don't want something else.

Horrible people and a horrible business who falsely claim they are Australian site but i reality they are overseas and sell second hand goods as new and once you complain they will just ignore you. TRUST ME STAY CLEAR OR YOU WILL SUFFER

Uk based company cover took 6 weeks to arrive... rude manager on phone yelling at me... more lies exposed during conversation... would never deal with them again

mobilezap.com.au stole $366.91c from me. I ordered Express Shipping and that was 2 months ago. Yes I can prove it INVOICE No. ******* yes I am real.
They said they don't have the stock and even thoe their website said they did at the time, They DONT. They said they would refund my money BUT THEY DID NOT. So warning they WILL RIPP YOU OFF. BUY your products somewhere else. MOBILEZAP.COM.AU is exactly that they zap your money from your bank account remotely and don't give it back. YOU HAVE BEEN WARNED.