Modanisa Questions & Answers

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Here’s what consumers have asked with answers from Modanisa staff and previous consumers.

13 questions answered
31% answered in 1 day
Question:

Hi, iv just made an order, is there a way i can track the order also im based in the uk? will i be charged upon delivery? if im unable to pay it then what happens. i wasnt aware that we pay extra upon delivery?

Answer:

Good luck with receiving your order because they lie a lot, they will give u tracking number yet your items will not be shipped as advertised, and the custom fees are rediculos, me n my friends had a very bad experience with this company so good luck

By Amdy A.
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Question:

I would like to order how long does shipping take i am in california

Answer:

I am also in the US, but it took almost 2 weeks for my order to come and there were very steep additional charges to pay upon delivery. In total, I paid $170 for shipping alone and it wasn't even here in the time quoted by the website.

By C D.
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Question:

I ordered 2 abayas from modanisa for the first time. since their sizes are different from us sizes the abayas did not fit me. i need to return them, but the invoice is in turkish language. i loved the abayas and ordered 3 more as i got an idea about my size. can you help me with the process of returning my 2 abayas.

Answer:

Yes u email them you have to return with 10 days. Match what is there in the invoice with the Turkish version of website. I usually wear 10 in UK sizes but 38 fits but tight for a hijab so i order 40. Good luck for all

By Asmaa H.
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Question:

I've been shopping for a while now but suddenly every time i want to go on it it says access denied! i need to know what shall i do? thank you

Answer:

Dear Customer, We are sorry for the inconvenience. Please provide us your order number so we can help you. Kind Regards.

By Modanisa C.,
Question:

I ordered some dresses one week ago n its still saying waiting supply.estimated time of a delivery is beforeeid ?

Answer:

Dear Customer, We are sorry for the inconvenience. Please provide us your order number so we can help you. Kind Regards.

By Modanisa C.,
Question:

Your website is saying that my orders is delivered but its not? whats going on?

Answer:

Dear Customer, We are sorry for the inconvenience. Please provide us your order number so we can help you. Kind Regards.

By Modanisa C.,
Question:

I am wondering how more time do i need to wait to get back my refund?

Answer:

Dear Customer, Please provide your order number so we can help you shortly. Kind Regards.

By Modanisa C.,
Question:

I need some information regarding sizes

Answer:

I am ordering UK size 12 item but what is the length... it doesn't say on the size guide?

By Ayesha A.
Question:

Where r u based and what is ur address

Answer:

I am in France, near Paris

By Barbara A.
Question:

I will like to know if i am a uk size 14, which size do i chose, 42/44/48? thank you

Answer:

It depends on the size used as an example. Eg if the model is wearing and outfit on size 38 and the bust is 94cm then you can order that dress in 44. As this is approximately a uk 14. If the bust is smaller than 94cm on the model shown, then you must order larger i dont bother to order those dresses though as they are obviously for petite people. Ask modanisa for a sizeguide

By Shah b.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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