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on 6/27/17Hi Ronni. We're sorry to hear that you're not able to log in to your account. You can give us a call at 855-213-0348. Representatives are available from Monday to Friday, 8 AM to 8 PM (CST), Saturdays from 8 AM to 5 PM (CST) and Sundays from 10 AM to 6PM (CST). Thank you!