Here’s what consumers have asked with answers from NeoBux staff and previous consumers.
I have been paid more than 10 times and never had any problem with them. There are thousands screenshots showing payment from NeoBux online, so it's definitely not only me.
It's not a scam and they are paying. Certainly, a nice way to earn side income if taking surveys is your thing.
The have a support link at the bottom of every page, so you can contact them and no, they are not scam.
Just contact them and apologize for any violation of their terms of service. As far as I know they like to give seconds chances in many cases.