Here’s what consumers have asked with answers from Nespresso staff and previous consumers.
Very easy! Will they get your issues solved or do anything at all to help you resolve or fix your issue or even keep your business? No. Absolutely not. In fact I don't even suggest you waste your time. You might as well call there customer service line in a language you don't even speak. Will they promise you one thing and then do the opposite yes. Will they spend several calls which are several minutes to hours long asking you to do the same trouble shooting steps over and over only to tell you that they are sorry but your machine is not fixable and you have to buy a new machine after already spending a couple hundred on the machine just one year prior to it breaking down you bet they will! But at least they offer you a discount on a new one! Even though your local department store is always offering a better discount then that of which they are offering. So in short do not waste your time or energy or sanity and just go buy another any other machine not made by Nespresso and save your self any future disappointment.