Very easy! Will they get your issues solved or do anything at all to help you resolve or fix your issue or even keep your business? No. Absolutely not. In fact I don't even suggest you waste your time. You might as well call there customer service line in a language you don't even speak. Will they promise you one thing and then do the opposite yes. Will they spend several calls which are several minutes to hours long asking you to do the same trouble shooting steps over and over only to tell you that they are sorry but your machine is not fixable and you have to buy a new machine after already spending a couple hundred on the machine just one year prior to it breaking down you bet they will! But at least they offer you a discount on a new one! Even though your local department store is always offering a better discount then that of which they are offering. So in short do not waste your time or energy or sanity and just go buy another any other machine not made by Nespresso and save your self any future disappointment.

Sometimes, extremely difficult! Today, when looked up no. I saw first no. Online for Nespresso, but got thru to an agent in U.S. who didn't bother to ask where I lived and that lead to problems. After speaking to him 15 min., he finally said he couldn't solve the problem I was calling about, left me dangling with music blaring, transferred me, I held too long! Until Canadian agent got on the phone. Issues still not resolved.

Relatively easy to call but don't expect 'service' in the sense that they can meet your demand one stop. They actually have 'Escalation Managers' (!) - they seem to be the only people that are able to put things right for customers - front line staff are not equipped to meet demand. And of course by the time your call is escalated…the damage has already been done.
Get a dolce gusto instead - cheaper and better!