NewChic Questions & Answers

Hi, michael h. Your order # 50651672 was shipped on 2018/6/20 by air mail without a tracking number since you choose Flat Shipping as the shipping method in your order. We have also informed you in details via your registered email address. Pease kindly check your spam/email later. We estimated delivery will take 7-20 working days to arriveholidays and weekends are not included On rare occasions it may take longer than this, please contact us if it has not arrived within the estimated time. If you have any questions, please kindly contact us. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We hope you get your order soon.

Hi, Yvonne I. Usually the items on Newchic are shipped from China warehouse. We are located in Hong Kong, China, and we can send to almost every country on earth. We Don't Ship To: China (except Hong Kong, Macau and Taiwan), Crimea, Yemen, South Sudan. Here is the link about the shipping methods and estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html Please click the link and you will get more details. Thanks in advance.

Hi, Dorothy G. In your case, to protect the customer privacy, please contact our customer services as below. There we have specific technical staffs to help you solve your problem. 1. Go to contact us (on the top-left corner of the home page) If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service 2. Slide to the "After-sale Topics"/ Pre-sale Topics, choose a topic and click on "E-mail Us Now" 3. Input all necessary information (labeled with *)and select the order number which connected to your question. If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Our customer services will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.

Hi, Karen W. The delivery time depends on the countries and the shipping methods. When you placed the order, you can get the estimated delivery time on checkout page. Business/Working day is not included holidays and weekends. Here is the link about the shipping methods and estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html Please click the link and you will get more details. PS: For the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it under the price after you choose the size and color. Thanks in advance.

Hi, Hans v. We are located in Hong Kong, China. Usually the items are shipped from China warehouse. We can send to almost every country on earth and have free shipping to our main destinations We Don't Ship To: China (except Hong Kong, Macau and Taiwan), Crimea, Yemen, South Sudan. Here is the link about the shipping methods and estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html Please click the link and you will get more details. Thanks in advance.

Hi, Anna S. Hi. In your case, to protect the customer privacy, if return, please contact our customer services as below. There we have specific technical staffs to help you solve your problem. 1. Go to contact us (on the top-left corner of the home page) If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service 2. Slide to the "After-sale Topics"/ Pre-sale Topics, choose a topic and click on "E-mail Us Now" 3. Input all necessary information (labeled with *)and select the order number which connected to your question. If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Our customer services will check it carefully and then offer you a reasonable solution according to the return policy. Thank you. PS: Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. Or https://m.newchic.com/help-center/return-policy You can get all the details here.

Hi, Ruth P. Sorry, it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. In your case, we suggest you contact us in time and give us your order number, we will check for you. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on mobile/phone: https://pwa.newchic.com/customer-service If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will try our best to offer you a best solution. Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Tracking https://www.newchic.com/account/orderlist.html Thanks for your understanding in advance.

Hi, Luce D. Sorry. In your case, we suggest you contact us in time and give us your order number, we will check for you. If on computer: https://www.newchic.com/fr/Contact-Us-hc10.html If on mobile/phone: https://pwa.newchic.com/fr/customer-service We will try our best to offer you a best solution. Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Tracking https://www.newchic.com/fr/account/orderlist.html Here is the link for the shipping methods and delivery time. Please kindly check it here. The delivery time depends on the countries and the shipping methods. https://www.newchic.com/fr/shipping-methods-hc160.html Thanks.

Hi, Patrick. All the items on Newchic are originated from China and produced in China. The size range of different products varies. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. If you have any doubts, please feel free to contact us and give us more details. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will do the best to help you. Thank you.

Hi, tony c. The size range of different products varies. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. If you have any doubts, please feel free to contact us and give us more details. If on computer: https://www.newchic.com/Contact-Us-hc10.html If on phone: https://pwa.newchic.com/customer-service We will do the best to help you. Thank you.