Hi, Luce D.
Sorry. In your case, we suggest you contact us in time and give us your order number, we will check for you.
If on computer:
https://www.newchic.com/fr/Contact-Us-hc10.html
If on mobile/phone:
https://pwa.newchic.com/fr/customer-service
We will try our best to offer you a best solution.

Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Tracking https://www.newchic.com/fr/account/orderlist.html
Here is the link for the shipping methods and delivery time. Please kindly check it here. The delivery time depends on the countries and the shipping methods. https://www.newchic.com/fr/shipping-methods-hc160.html
Thanks.