NewChic Questions & Answers

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Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered
15% answered in 1 day
Question:

Are their shoes american sizes?

Answer:

Sorry. The size range of different products varies. About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". Some tags UK/US size number may be different from our size charts UK/US size number. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. Any questions you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

By Newchic N.
Question:

Hi how long does it take you to deliver to south africa?

Answer:

The delivery time depends on the countries and the shipping methods. When you placed the order, you can get the estimated delivery time on checkout page. Business/Working day is not included holidays and weekends. https://www.newchic.com/shipping-methods-hc160.html Please click the link and you will get more details.

By Newchic N.
Question:

Answer:

Sorry. You can find the " Size Chart " on the product page between the color and Qty. About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "". Please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.

By Newchic N.
Question:

Please reorder #44406047. you have my money. i want a 36b. since your out of stock of 36c. i'll be waiting for it. thanks

Answer:

Thanks for your order # 44406047. The item SKU780502 in color white, size US 36 B is also out of stock. You can find the estimated restocked date and dispatched date on the product page. For the out-of-stock items, we have marked the words like " leave warehouse in ××× business days" or "Usually dispatched in ××× business days" on the product page. You can find it under the price after you choose the size and color. Any questions you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

By Newchic N.
Question:

Hi, how long does shipping take to south africa

Answer:

The delivery time depends on the countries and the shipping methods. Here is the link. https://www.newchic.com/shipping-methods-hc160.html. Also, When you placed the order, you can get the estimated delivery time on checkout page. Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

By Newchic N.
Question:

Ordered a backpack 6 feb 18 - order #44007495 , still not received. checked tracking status and that indicates it was shipped on feb 7. unable to cont

Answer:

Sorry. Your order # 44007495 was shipped by Air Parcel Register on 2018/2/10(Chinese time). You can track your order here: https://t.17track.net/en#nums=RE367417635SE Also, you can find it in the shipping advice we have sent you via the registered email address. Please kindly check your email/ spam later. And you can track order in the below link by entering your Order ID/# and the registered email address below. Or Scroll down to the bottom and Click Track Orderon every page https://www.newchic.com/index.php?com=order Any questions you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

By Newchic N.
Question:

Answer:

We are located in China and we offer online shopping. If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.

By Newchic N.
Question:

Answer:

Sorry. You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking). Also, you can track order in the below link by entering your Order ID/# and the registered email address below. Or Scroll down to the bottom and Click Track Orderon every page https://www.newchic.com/index.php?com=order In your case, we suggest you contact our customer service and give us the order number. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

By Newchic N.
Question:

Hi i would love to order from your company but it seems that no one can either read the correct order from your customers as in size, colour, or style

Answer:

Sorry. The size range of different products varies. About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html Thanks.

By Newchic N.
Question:

Answer:

Dear Sheila, Your order 41294357 was shipped on 2018/1/26 by Air Parcel Register. It has arrived in your country. And we have sent you the details via your registered email address. Please kindly check, spam included, as it may be there. Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. Besides, The delivery time depends on the countries and the shipping methods. https://www.newchic.com/shipping-methods-hc160.html Any questions you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

By Newchic N.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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