Dear Sheila, Your order 41294357 was shipped on 2018/1/26 by Air Parcel Register. It has arrived in your country. And we have sent you the details via your registered email address. Please kindly check, spam included, as it may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. Besides, The delivery time depends on the countries and the shipping methods. https://www.newchic.com/shipping-methods-hc160.html
Any questions you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.