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Here’s what consumers have asked with answers from NewChic staff and previous consumers.
Sorry for the inconvenience. As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform. However, we constantly work doing our best to solve these problems and offer our customers the best service possible. At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html You can get all the details there. Any questions you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
If you received the wrong item, you can contact us and send us some photos of the item. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy. Here is the return and refund policy. https://www.newchic.com/return-and-refund-policy-hc99.html
Every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options in the return and refund policy. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details there. And please contact our customer services as below before returning. https://www.newchic.com/Contact-Us-hc10.html Thanks.
Sorry, in your case, we suggest you contact us in time and give us your order number, we will check for you. https://www.newchic.com/Contact-Us-hc10.html. Besides, The delivery time depends on the countries and the shipping methods. https://www.newchic.com/shipping-methods-hc160.html Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking). Thanks.
Sorry, if you want to cancel the order, you can cancel your order by logging into your account and visiting the [My Orders] page and clicking the cancel order button. (Orders are unable to be canceled once they have been shipped.) My Account -- View Orders--My Orders--cancel https://www.newchic.com/?com=account&t=orderlist&orderStatus. Or you can contact us to cancel the order. https://www.newchic.com/Contact-Us-hc10.html Thanks.
Sorry for the inconvenience. Yes, if the address is correct. You can log in Newchic account and check the shipping address of your order on Newchic website: My Account -- View Orders--My Orders--Order Details https://www.newchic.com/?com=account&t=orderlist&orderStatus Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you. Thanks.
Sorry for the inconvenience. Your order 37006886 was shipped by Air Parcel Register on 2017/10/25. And it has reached the destination country. We have sent you the details via your registered email address. Please kindly check, spam included, as the email may be there. For further assistance you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
