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Here’s what consumers have asked with answers from NewChic staff and previous consumers.
Hello, could you please sent me the order number or the email address you made the order to me, that I can help you check the status of your order. We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details https://www.newchic.com/?com=account&t=orderlist&orderStatus Or you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you more details. Thank you.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock. The estimated time for you to get your package is different though different shipping methods. Total Delivery Time = Processing Time + Shipping Time. Newchic offers Six different international shipping methods: 1. Airmail/ Register airmail 2. Japan direct mail 3. Priority direct mail 4. EMS 5. Expedited shipping 6. Middle east direct mail https://www.newchic.com/shipping-methods-hc13.html
Newchic is a reliable website. As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform. However, we constantly work doing our best to solve these problems and offer our customers the best service possible. At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well. That proves that we are a reliable seller. For any further information or assistance please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html. We will do our best to help you.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.
Yes, we can dispatch to Guam. If you love the items on Newchic, please place the order. We can ship the item to you. If you find the items on FB, you can click the link or click "Shop now" on the advertising and then you can get the details of the item. Also, you can search the item on Newchic. https://www.newchic.com/?utm_source=facebook&utm_medium=fb_direct&utm_campaign=20170603sku553433&utm_content=joyce. If you dont know how to place the order on Newchic, please read the New user guide. https://www.newchic.com/new-user-guide-hc11.html
