NewChic Questions & Answers

Dear Nancy. First, You can contact us by service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). Second, you can contact us by live chat, you can get a quick respond. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). Best regards, Newchic team.

Dear So R., Like most online retailers we do not offer any form of pay on delivery now. Many payment methods are available. Please check here. http://www.newchic.com/how-to-pay-hc12.html. Best regards, Newchic team.

Dear Deanna, You can check your order status on your Newchic account. Also, you can contact us by live chat or service@newchic.com. We will check it for you. https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=2 Best regards, Newchic team.

Dear Sheila S. You can contact us by Live chat or service@newchic.com. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). Best regards, Newchic team.

Dear Sheila. You can check your order status on your Newchic account. Also, you can contact us by live chat or service@newchic.com. We will check it for you. https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=2 Best regards, Newchic team.

Dear Leonid. So sorry to tell you that the items in your order are out of stock at the moment. And it is expected to restock on 2017/4/3. Could you please wait a few days? Or would you like to change it to other items? Also, we can arrange a refund for you if you require. If you would like to wait, please contact us via Live chat or service@newchic.com Best regards, Newchic team.

Dear Kunjan, Here is the link for wholesale program, you can get the details here. http://www.newchic.com/index.php?com=article&t=wholesaleShow Any questions, please contact us by live chat or service@newchic.com. Best regards, Newchic team.

Dear carol, We have listed all the size details on the related product page and we have measured the items before selling them. Therefore, We suggest that customer should choose the size according to the size data, not the size you used to buy. Please click the size chart to get more size information. Any questions, please contact us by live chat or service@newchic.com. Best regards, Newchic team.

Dear Anabela, If the item is in stock, the item will ship out in 2-3 business days. You can check your order status on your Newchic account. Any questions, please contact us by live chat or service@newchic.com. Thank you. Best regards, Newchic team.

Dear Kathleen, The shoes were made in China. Thank you. Best regards, Newchic team.