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on 3/28/17Dear Nancy.
First, You can contact us by service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). Second, you can contact us by live chat, you can get a quick respond. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Best regards,
Newchic team.